I saw that this salon was giving free blowouts a few months ago so I went in and had one done and it was awesome! I LOVED the way my stylist did my hair. Fast forward to now. I had a friend in town who was staying with me and having some photos taken and wanted to get a blow out before her pictures. I recommended Spruce and told her I liked mine so much last time I would just get one for the heck of it and we could make a night of it and go Downton and get a nice dinner afterwards since we will have good hair. We got there and the stylist I had this time (was not the same as the original one) asked me what I was looking for. I told her I wanted some loose/ “beachy” waves and that I liked to have the ends straightened out. It was then that she told me if I wanted her to use any heating tools on my hair it would be an additional fee...other than the free blowout I got at this salon the first time I haven’t ever gotten just a “blowout” before, so although I found that really strange, I thought that may be “the norm”. Since I was just joining my friend and didn’t really have anywhere to be and was already spending $40 on someone to just blow dry my hair, I didn’t want to spend more money on getting her to curl my hair so told her okay I guess I would just style my hair myself when I got home. She blew dry my hair and tossed it around a little and that was it and she left. I wasn’t impressed with how my hair looked (to say the least) but if that’s was included in their normal blowout process I wasn’t going to say anything. I stayed in my chair and waited for my friend to be done. After about 20 minutes of sitting there (we had booked the same type of appointment at the same exact time and mine was already “done” (she did add on a bang trim so that added on a few extra minutes to her time but definitely not that long)), kind of confused by how my hair looked, asked “are you done?” I said “I guess so...”. Meanwhile, the stylist my friend had started to curl her hair so I curiously asked her “how much extra is it to have your hair curled?” She seemed confused by my question so I proceeded to tell her that my stylist had told me it was extra if I wanted my hair styled with a heating tool. She told me it should be included and acted kind of confused by why my stylist would have told me that. She finished styling my friends hair (which looked BEAUTIFUL by the way) and we went to pay. It was at this time that I should have spoken to the person checking me out and told her my concerns but I knew my friend needed to get going to her shoot so I didn’t. Once we got in the car we FaceTimed our other friend and were telling her what happened and all 3 of us were laughing at how bad my hair looked( while also annoyed that I had actually paid for it to look like that) and they both confirmed that it is definitely not the norm for your hair not to be styled when getting a blowout. I am giving them 3 stars because the first blowout I had was great, as was my friends but don't know that I would go back there. If styling isn't included in a blowout, I can easily find 100 other salons in the area where it is for the same price. And if it is, I don't know why my stylist lied to me?