I've been coming to this location for many years, but this particular stylist, Stephanie, has never been very welcoming at all! I went to the salon yesterday (7/22/17), to see when my usual stylist would be in. She looks at me almost with a frown & replies' "O she no longer works here!" So I ask if she knows if she's still doing hair?… She looks down, shakes her head quickly, then TURNS HER BACK!!!! Wow... how RUDE can you be?!!! Luckily I had the old stylists’ personal contact & was able to speak with her.
I find it very concerning that she is now the manager over the store & she's only been there a short period of time! She's definitely Not qualified to play such of an important role for this salon/company. If I received this type of treatment as a regular customer, I can only imagine that others may have experienced this too! Needless to say, I WILL NOT consider going back as long as she's there, nor will I refer any friends/family.
As a business owner myself, I truly understand the importance of great customer service! Most customers when they have a bad experience, are compelled to warn others & leave a negative review vs a positive one! I hope I'm wrong about her character & maybe she usually treats other well, but this greeting on your website that reads, "At SmartStyle, you’ll have a welcoming and relaxing experience knowing our friendly, professionally trained hair stylists will provide you with quality service every time you visit," truly feels like false advertising!!
I’ve met many different stylists who’ve come & go over the years at this location, but never experienced this with anyone else!! Truly dismayed!!
