TONI&GUY Hair Salon

This Salon is The Best! Mindy is my regular hair stylist and she is wonderful , professional and really delivers ,regarding the type of hair style & color you request . She is very flexible with her schedule too. Molly was hair stylist yesterday since Mindy was on vacation and she did such a Fantastic job coloring , cutting & reshaping my hair style. I highly recommend TONI & GUY, the Southlake salon Team!

I called earlier today to make an appointment for an all over color and they were kind and fit my in the schedule this afternoon. When I arrived the receptionist was kind and got me a drink and brought me my stylist, Devon. He put the color in my hair fairly quick which was good. I asked him about the hair extensions they sell there and he was completely turned off by my question and seemed annoyed that I even asked. He finished putting my color in and had me move seats to make room for his next client. He had someone else wash my hair. She asked if I needed a cut and if I needed my hair dried. I said possibly a cut and yes to dry my hair. Once she finished washing my hair she asked if there was anyone to cut and dry my hair. She asked my original stylist and he said in front of me “no, I don’t have time for that.” She then asked a younger male (who seemed like an intern or something) to dry my hair. He didn’t even brush my hair before drying it. He was kind and careful about the heat. My frustration is that they were literally going to let me walk out of the salon with dripping wet, un brushed hair. They made me feel like I was annoying them that they had to dry my hair and for even asking for a cut. I normally tip at least $40 when I get my hair done and this time I left no tip. My stylist did nothing but put some color in my hair. He was rude to me. I’ve never had service like this at a salon before. I will not be returning there. Like I said, they were LITERALLY going to let me walk out of the salon with dripping wet un brushed hair. Oh, and I have hair color stained on my hairline and down the back of my neck.

I was in yesterday to get my hair lightened & root color touched up. I selected a creative director, who was supposed to be the highest level for their salon, Tracy. She was not friendly when I met her or explained what I wanted when showing her the picture of what I would like and how I had my hair previously and just wanted it to be that way again. She chose to color my roots and told me it would be a 30 minute wait though she forgot about me and it was more like 45 because she was now working with another client. She chose to have my hair toned, after asking another stylist what color she should use (remember she is supposed to be the highest level available) and passing me off to another stylist while she continued with the new client. When my new stylist was blow drying my hair I realized my hair hadn’t changed so I asked her what would need to be done to have my hair the color in the picture and she said it would need to be lightened. I asked her to ask Tracy to come over and talk to me about my hair color and why that hadn’t been done. Tracy admitted my hair didn’t look much different from when I came in though she stated “your roots are colored now”. I asked if it was a timing thing meaning she didn’t have the time to do it correctly and also admitted that played a role (I booked for an ombré so I should’ve had plenty of time and was there 3 hours total apparently she just didn’t have the time??) I realize my hair needs to be lightened in sessions but she never gave me a good reason as to why she didn’t chose to do it then other than she didn’t want to damage my hair (?) my hair is in good condition and I have it done touched up/trimmed regularly every 6-8 weeks. I tried this place because it was closer to home and my sister loves their Alliance location but I would NOT ever go back to this salon.

I recently got a very nice new style here. Thanks Billy!

Go to Brenda! She is seriously the best!! She is awesome and so sweet. She always listens to what I'd like my hair to look like, and it always comes out perfect. They also use really nice products that smell amazing. I am always so so happy after I get my hair done by her. Best hair salon I d ever been to by far!