The SALON by InStyle Inside JCPenney

This was the worst experience I had. I initially set up an appointment online to have a simple wrap set done. I was told the price was $30. About 1hr after I set up my appointment I got a call stating the person I set an appointment with doesn’t do African American hair and said I could be set up with someone else. No prices or nothing was given I get to the salon and the lady wet my hair ,wrapped it. And flat ironed it. 1st my hair looks like it was never touched with flat irons then I get the register to be told the price was $60. I was very upset and asked why she stated because. She’s a “master stylist “ whatever That means . I expressed that I was told $31 she stated that she was two levels above that person therefore I have to pay more.... I will never use their services again!!!!!

Daphne White did an awesome job, thanks for all your hard work and knowledge.

Great service!! The stylists are extremely nice!! If you're natural go see Solita. She's the one who did my hair!!

My usual stylist Pam was not in and since I was only in town for a few days I saw another stylist named Edgar. This review isn't necessarily about the salon as a whole because I have been going to Pam for 3 or 4 years now and she is wonderful. Edgar, however, is a whole different story. My hair was down to the bottom of my shoulder blades and I went in for a trim and touch up on my long layers and bayalage. My natural hair color is a medium blonde but I had it colored dark blonde at the time. Normally Pam is the one is who does my bayalage and she puts in some lighter blonde and caramel. Since Edgar had turned me away from the mirror, I assumed he was doing what Pam always does since they can look it up in the computer. When he rinsed it and finally let me see it, I was shocked! So shocked that I didn't even let him dry it. It was white blonde from about the ears down. I'm not talking highlights but all over. First, I never go that blonde, even with highlights. Second, my hair is naturally blonde and he used bleach on it. Bleach is not necessary when highlighting naturally blonde hair. In fact, this was the first time anyone has ever used bleach on my hair. As he was brushing it out and getting out the blow dryer, I just kept getting more and more frustrated to the point where I told him to just stop. I went to the manager and told her that this was not what I asked for in any way. She seemed rather indifferent to my unhappiness. Probably the worst part was that it was her that recommended him and she swore he was as good as Pam. After telling her I wanted to see the store manager and her telling me they were not in, she refunded my money and I went to the Ulta salon in Rockwall 2 days later. My hair was so damaged I had to get a pixie cut to get rid of all the damage. Then the stylist dyed it a medium brown since even with the pixie it was still a patchy mess and going darker would prevent more damage. The stylist who did my hair at Ulta found a chemical burn on the back of my scalp from where Edgar had apparently burned me. She took a picture of it so I could see it. She also guessed, by name, the person who did such a horrible job on my hair after I told her where I had it done. She used to work at this JC Penney salon and said this kind of thing from Edgar is common. So, as a whole, I don't like the salon but Pam has made it worth going to for the past few years. I'm afraid that is no longer going to be the case though. Edgar did so much damage to my hair and scalp and the manager didn't really seem to care. If you want good service and good results, go somewhere else.

" I just got my hair done at Jcpenny with Katrice Thompkins and she is WONDERFUL and very professional and insightful..I'm Very pleased with her work and will follow her anywhere.. I felt like no one else was in the room but me and her. She listened , and gave a very homely vibe. She took her time and made sure my hair looked good before I walk out of the shop.."Keep up the great work Katrice You SLAYED my hair and had me leave with a smile on my face..."