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MasterCuts

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3.4 Google Review

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Lubbock, Texas, 79414, United States

(806) 792-8788 www.mastercuts.com/locations/tx/lubbock/mastercuts-south-plains-mall-haircuts-4350.html

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Refresh Reviews 3.4

Zophiel Maiza

May 2, 2019

-Do not use their website to schedule appointments and donâ€™t trust the prices. This place came highly recommend by a trusted friend who had great results and got the same package I got. I thought I finally found my dream salon (I have mixed hair, like my friend, so itâ€™s hard to find salons that can handle it.) I scheduled online and got booked with a guy who wasnâ€™t scheduled to work for several more hours after the appointment time. They promised me they could get me in with someone else sooner so I sat for three hours waiting. (I would have left sooner but I figured it wasnâ€™t the stylists fault and my hair desperately needed a new color.) I told the stylist several times I wanted the $70 package (color + cut, blow dry included). They did a great job until it came time to wash my color out. They started chatting with another stylish about that stylists romantic relationship problems (with another stylist at that salon) and discussing how much each other made over my head. When I checked out, my bill was suddenly $150~. The same stylist who did my hair was the one who checked me out. I was charged for the $70 package I wanted, another package AND a blow dry. When I said something about the huge price difference he dropped $20 off. (â€œThatâ€™s the best I can do.â€ With no explanation for why the price was so high.) Iâ€™m not sure where this other package came from unless cutting my bangs which should have been included in my initial cut is super difficult. (Which I had to remind them to do it at the end following reminders during and they didnâ€™t cut them how I wanted.) My hair feels great and the color looks great so Iâ€™m incredibly disappointed with their actions which cost me more than it should and my potential dream salon.

Christina Cavazos

May 15, 2019

My boyfriend got a terrible haircut yesterday.. three days before his graduation. It has made him very self-conscious and wanting to shave his whole head. The girl that cut his hair made one side way shorter than the other and left almost a bald spot in the back. We will not be coming back here again. Super disappointed and sad for him.. his whole day is now ruined because this stylist couldnâ€™t even cut menâ€™s hair. If she didnâ€™t know how to do it she shouldnâ€™t of taken him.. and at one point she even asked another stylist for help. Really?

Kris

Feb 26, 2019

Never disappointed by AJ! She always does an amazing job. Her fades are the best. She has such a great attitude and is super attentive when it comes to what you want. Will definitely return everytime for her. Thank you!

Perla Torres

Mar 7, 2019

Had my hair done here 3 times. 2/3 times my haircuts were amazing. Unfortunately seems like they always hire new people and it's hard to know who you'll get.

DeeJay WubWubz

Oct 17, 2018

Wonderful experience. I walked in during their slow hours, and was able to get a haircut just the way I like it. (Please note I don't know many hair stylist terms, so I'm glad it turned out the way it did.) Stylists were nice and helpful.

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