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Ulta Beauty

Ulta Beauty

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3.7 Google Review
5347 W Loop 1604 N #Suite 109, San Antonio, Texas, 78253, United States
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Refresh Reviews 3.7


Jan 23, 2018
Wife always loves going to Ulta, but this location seems to always be a bit of a mess, lots of items are out of stock, and saw plenty of eye shadow palette’s which were a mess because the eye shadows were all broken. As we walked the store, it was very noticeable that the entire store needed some attention. Our visit yesterday 22Jan2018 was the second in the past month. We expected a change the second time as the prior visit was right at Christmas. Nope. Same issues almost a month later. Now, my wife does not want to go back to this location even though it’s the closest one to our home. 😞 Good about the location, employees were very helpful, courteous, and knowledgeable about a lot of the products. Not as crowded as other locations, so shorter lines at the checkout counter. Maybe they’ll see this and clean up the store and order more inventory so I won’t have to drive so far. 🤞🏼🤞🏼

Jan 20, 2018
This store is disgusting. I spent $80 on makeup only to come home and find out that my products had been USED. They sell you products that have previously been returned and it's absolutely disgusting and ILLEGAL. I want to note that I have returned used foundation to them before and they didn't ask if it was used and they didn't check the products I returned. I've never had this happen to me before, but I want to note that Ulta has been known to do this, even with lipsticks and mascara. DO NOT SHOP HERE. But if you do, inspect your products very carefully. Also, the staff are HORRIBLE at this location. So rude and they don't even acknowledge your existence.

Feb 23, 2018
I’m giving it one star because this is a good place to go on the days you know what you want to buy and you don’t feel like being talked to. Otherwise, good luck getting any customer service and good luck getting any acknowledgement. I walked in with a few grand ready to spend, and walked right back out because it took me ten to fifteen minutes to find a worker on the floor. When I finally did spot one, she kept taking on the phone and gave me hand gestures. I walked out, went to Sephora and spent a couple hundred there on a foundation I wouldn’t have bought since I WAS wanting to be matched with Estée Lauder. I got NARS at Sephora because the ladies there were kind and extremely helpful! I bought quite a few skin care items at Sephora as well. Worth the money to a company that cares about its customers.

Jan 6, 2018
They never have the Tarte Sex Kitten eyeliner! It’s alwags out of stock. If it’s such a hot buy, be smart and order more than you usually do. Always have to resort to Sephora for this eyeliner.

Nov 5, 2017
Came in to the store to check it out and for it being the very first time there I was extremely disappointed! I walk in and wasn't acknowledged by anyone except the lady that was following me the whole time and when I tried asking for help with a product I was completely ignored. I seriously felt as if I didn't belong as if I was a piece of trash in their eyes. If I could give zero stars I would.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:10 am - 9 pm