JCP Salon

My daughter got the side of her head shaved. The stylist covered up that she knocked a huge piece of hair all the way to the scalp. Guess we were too excited to really check everything over ... sigh

Everyone that I work with at JCP Salon is knowledgeable, courteous and do wonderful work!

Joanne is one of the best!

Went in to get my hair "done" the women did however explain that it indeed would be a process I agreed to it obviously taking a seat in that chair, but I also was told by the stylist that although we most likely were not going to achieve the color I was aiming for that I would still have a "purple" color once again I was on board not not only did this take almost 5hours to do but my ending result was awful 😫 Im left with a mess for hair and fairly the stylist tried to explain that it was a process we ran out of time and the we could persue the next day. I am a mother of six children yes you read that correctly 6 kids! So planning things are not always easy for me as you can expect so we agreed on a schedule date of Monday 10am she wrote it down for me and she entered it in the computer. Well now today is Monday and she canceled last minute on me Via txt msg 😤 Do you know how frustrating this is for me??i was in route already and I had to schedule a babysitter for my toddler and 5 month old pack up their things drop them for this appointment and From my understanding they said my name was not in the system and they "thought" "maybe" I cancelled.. WRONG! Therefore I called the store manager who got me in touch with the salon manager that I had tried to do, but kept getting the machine on the phone. The salon manager of course had an answer for everything as managers always have to be prepared to do. Not only were her answers repetitive but she assured me I could still come in and get taken care of okay great so when I ask? Not till 2-5 well no see here's another problem my older children will need to be picked up and taken to after school activities so that does not work for me today and I'm going to be busy being a mom and wife and go to work this whole week I don't believe they understood me when I said I must plan in advance so now what I'm supposed to either walk around with crazy hair or stress myself out on trying to reschedule everything to go back and get my hair fixed!??!!! This is beyond ridiculous and very infuriating to me that they can't get this right!! This was supposed to be a fun and exciting experience for me a "mommy makeover" in a sense and now I'm just highly disappointed and discouraged about even returning to the salon at all. Jcp is my fave I have a platinum card with them so that should show how much I enjoy shopping there and although this shouldn't be a reflection on the store itself I honestly just feel let down because I still do not have a solution for my hair I am now having to schedule somewhere else to fix the problem they left and now without the convenience of using my jcp card 💳 I have to come out of pocket which is not convenient for me either. I also tried getting in touch with cooperate but somehow the stores associates no longer can "find" the number yeah go figure all I want is my money back that is now being told to me is for the "stripping" of my hair not the "color" but they applied color to my hair 🤔 This was just a disaster overall and I absolutely will not be returning and want to make sure no one else has to go through what I went through 😔 Please people go to a REAL salon this is not worth the time or damage to your hair

First time some guy cut my daughters hair wrong one side by her ears and the other standing on her shoulders. The second time I scheduled with someone else . she said my daughter had lice ! Took her to the doctor the next day and didn't have anything! She seemed as if she just didn't want to cut her hair .