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Northwest Austin Dentists

Northwest Austin Dentists

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3.2 Google Review
Austin, Texas, 78717, United States
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Sep 12, 2017
I went in for a routine cleaning. This was my first visit here so of course I had to go through the normal x-rays and preliminary things that they do for first time visits. After seeing both the hygienist and the doctor they recommended all this stuff I needed for over $2500 (with insurance) that entailed a deep cleaning for $373. I'm like ok well I can't do what you recommended because I didn't come prepared for any of that today. Well the lady from the front desk who explains all the cost was like ok and she proceeded to take everything off and at this point I am totally confused because I still had not gotten my teeth clean. I said well I still want my teeth cleaned. She responds with well it doesn't make since for us to do a regular cleaning if you're not going to do the recommended deep cleaning and proceeded to usher me out the door. I thought a recommendation was just that, a recommendation and is optional, apparently it was not.It was the worst dental experience I have ever had. If you're not prepared financially for the "recommendations" that they give you, please don't waist your time.

Aug 18, 2017
I choose Northwest Austin Dentists because it came highly rated through my insurance website. Upon going into Northwest Austin Dentists I found out that the dentist who was highly rated was not who I would be seeing. This was not made clear when I made the appointment. During the appointment it was clear that my dental health was not as important as getting as many patients in as possible. It's a complete patient factory. Despite my bad feeling about the place I went back to have two cavities filled since I had started treatment there. When I got back I was seen by a different doctor who was not acquainted with the specifics of my treatment plan. She then gave me so much Novocaine that my EYE went numb and my mouth stayed numb for 8 hours. While filling my cavity the dentist talked about what she learned in dental school which is when I realized it was quite possible I was her first patient.... ever. She did not know what materials were available for fillings at the office and deferred a lot of decisions to the hygienist who was working with her. It took 90 minutes to fill two cavities. I could also hear her and the hygienist talking about hitting my nerve in front of me but not to me while drilling inside my mouth. It wasn't until I whimpered that the dentist spoke to me about what was going on in my mouth. I now suffer from SEVERE sensitivity in the two molars that were filled. I am not confident in the treatment I received and I am paying extra to have another dentist look at what was done. I would not go here, and if you do, be specific about who you are seeing.

Feb 24, 2017
I have had really good experiences so far and even though my tooth removal was painful, the dentist and oral surgeon were top notch, very caring and professional and answered all my questions. I highly recommend them.

Mar 22, 2017
I'm really happy I chose to come here. The staff is friendly and knowledgeable. Dr Laughlin-Mobley is excellent! She was compassionate and listened to my concerns. I felt like I was in good hands. At one point during my extraction I needed a break. I asked Dr Laughlin-Mobley if I could have a few minutes to rest my jaw. She said of course. No one made me feel like they were in a hurry to get me out. They also had a great pricing/ payment plan. Definitely gonna recommend this place to my family and friends.

Mar 14, 2017
Excellent experience. The front desk Mary and Amanda are super knowledgeable, courteous and helpful. Dr. Laughlin-Mobley is amazing! The hygienist and xray tech know their stuff. Great experience, convenient location and I felt comfortable coming in for my checkup and getting a filling. She even did an adjustment for a previous crown that was bothering my bite. So helpful. I also got a dental plan that is affordable and good for our family. Such a relief! Thank you Dr. Laughlin-Mobley and team for creating a nice environment and place to feel comfortable.

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Opening Hours

Mon:8 am - 5 pm
Tue:9 am - 6 pm Today
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:7 am - 3 pm