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Bandera Trails Dental

Bandera Trails Dental

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4.5 Google Review
11866 Bandera Rd, Helotes, Texas, 78023, United States
(210) 695-1105 banderatrailsdental.com
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Google Reviews

Refresh Reviews 4.5


Nov 16, 2017
Charging $80 for missing a “cleaning” appointment is unethical. These people made more money when patients miss appointment than if they show up. I’ve been going here for 2 years now, i never missed an appointment before. This time they cancelled the appointment that I made 6 months ago and rescheduled it. They noticed me when I was busy at school, I forgot to change the reminder in my phone and missed it for the first time. I felt so bad for missing it, I called right after I knew I missed the appointment like 45 min after, and they tried to fit me in the same day but they couldn’t, then told me it’s ok, let’s reschedule it. I thought it’s fine and no mention of $80 fee. I thought they let it go or charging a small fee for first time missing an appointment, but $80? It’s not even an oral exam, it’s 20 minutes cleaning. It sounds to me like how dare I ever make a mistake, and you guys don’t want a less-than-perfect patient like me. Well, I’m gonna have to find another dentist who truly appreciate my business, and not try to make more money when I ever miss an appointment again.

Jan 10, 2018
My kids and I attended Bandera Trails Dental when Dr Mataocha was still there. We loved it! Dr Cruz was equally exceptional. But it’s always hard to re-schedule appointments. I called one January to re-schedule my kids appointments set for March, and their first available was May. I applaud her success! Her staff keeps her booked. It’s just for my family, we would like to schedule and re-schedule apts within 3-4wks.

Jul 14, 2017
Bandera Trail Dentist, whom I and my 5 boys see every 6 month for a cleaning and check up always takes X-rays. Today I requested not to take X-rays nor to apply fluoride. The response was no X-rays/fluoride no service. So we left the office. I was shocked by their response because we have been patients there for the past 10 years😡 they told me that any other dentist would also have the same policy! Took just one phone call to find another dentist who is willing to work with my requests. We will not be bullied in taking services we don't need!

Aug 15, 2016
Our family has been using Bandera Trails Dental for a number of years now. Dr. Cruz and her staff are always friendly and polite. Office is in a great location. Always great service with every visit!!!

Apr 11, 2016
Awesome Front Desk Staff! Best I have ever come across. They are so polite & accommodate very well with my shift work schedule. The dental staff is good. I would highly recommend, but I don't want you coming to my clinic & making it more difficult to get an appointment. The Dr's are very good with the numbing shots.

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 1 pm Today

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