The Dental Loft- Chicago Loop

Fantastic experience per usual at the Dental Loft! Dr. Eldeen and everyone at the office couldn't be more professional and kind. They are on time and really make sure you feel comfortable throughout the appointment. They explain every step of the cleaning and exam and the office is meticulously clean ;) I would recommend everyone to the Dental Loft!

Since I have been a nurse for 41 years ,I expect a certain standard of care for all patients. Unfortunately, my experience was severely below the standard of care that should be given to all patients. I attempted to voice my concerns directly to Dr. Kiley Hirons but I never received a call back from her to discuss the concerns that I had regarding my daughters treatment. Upon arrival to the dental office I explained that my daughter had severe anxiety issues regarding dental work and needles. I requested to stay in the room. But ,Dr .Kiley Hirons immediately stated that I needed to wait outside. She stated that I could stay while she gave the first injection but then I was to stay in the waiting room. I tried to explain to no avail that my daughter had severe anxiety related to dental procedures and needles. I stated that I was an emergency room nurse and I knew my daughter’s needs. My requests were ignored and Dr.Hirons was impatient and did not explain the procedure to my daughter. She was I rushed and very abrupt. I went into the waiting room against my better judgement. About an hour later my daughter appeared crying and extremely distraught and upset. Dr . Hirons stated’ your daughter will tell you everything ‘. Dr . Hirons proceeded to put her coat on and leave the office. It was obvious that she was in a hurry. Those are the facts. The issues at hand are as follows : 1) the care given was negligent due to the fact there there was a total disregard for my daughters needs that were clearly stated by myself and my daughter 2) another injection was performed on my daughter without any warning from Dr .Hirons My daughter immediately started crying in the dental chair. I was never called to come and comfort my daughter. And there was a total lack of compassion and disregard for my daughters needs. There was no compassion or empathy for a patient who has a history of anxiety related to dental procedures. It was grossly negligent of Dr . Hirons to inject my daughter without taking the time to provide her with an environment that would allay her anxiety .Dr.Hirons was without compassion and was unprofessional .My perception as an educated nurse was that Dr .Hirons was grossly negligent while caring for my daughter. I am commenting in the hope that I can prevent another patient from going through this terrible experience. They one star is for the receptionist who was empathetic and kind.

The staff are so friendly and helpful. You can tell they really care. Beautiful office with convenient location.

A very organized and professional office, with a salon atmosphere. Thorough and up to date x ray and other technical devices needed to make me VERY comfortable (who thought x rays would be comfortable). Dr. Eldeen took her time to show me my own x rays and gave me detailed and yet understandable information about my teeth. Everyone working in the office seemed happy to be there, including the patIents. Best yet, the appointment started ON TIME!

New patient; had no problem getting an appointment within a week. The appointment started a bit early (yay!) and lasted the 70 minutes that I was told to expect. Dental Hygienist kept me informed about what she was doing and what was next. The Dentist was professional and easy to talk to. I previously had Invisalign and they are working to get a quote on a new retainer based on the original impressions from my other dentist. First class!