Dental Associates North Appleton

To prevent bigger problems with a tooth in the future, Dental Associates recommended replacing its filling. The filling replacement didn't prevent future problems. It caused physically painful and painfully expensive problems - a root canal (ouch!!) and crown($$$). It's not right to pay for a service and then pay again to fix a larger problem caused by the "preventative" service. Dental Associates agreed. It was a handshake agreement. Dental Associates did not honor their agreement to fix the problem caused at no charge and credit our account for an amount already paid for the service. The account credit did not happen as agreed. All of this trouble started in an attempt to prevent a future problem. I hope sharing this poor customer experience will help anyone considering Dental Associates. Buyer beware. Prevent future dental problems by choosing a dental provider other than Dental Associates.

I've gone to the other Appleton clinic my entire life and recently moved to this one due To a move and much overdue appointments. The first appointment was excellent and I thought I'd love the new office! I was horribly mistaken, I had set up 2 apts on the same day; a cleaning, and 1 cavity after 3 years of not being to a dentist. I overslept and missed one the appointments, but still came in for the other. I should've just let them both go. I missed the cavity and they wanted to do a cleaning; because I travel for my job, I wanted the cavity taken care of over the cleaning because I brush regularly. When I asked to switch for my cavity instead they wouldn't do it. After 40 mins of waiting I asked again and this time someone decided to stay through lunch, however, I'd have to miss my next appointment which would occur in about 10mins. After asking in person more than once and calling atleast twice before my appointment to see if anything has opened up they finally agreed as long as I missed the other appointment. I have been sitting for a good 40minutes might I remind you when they finally started offering. I refused and continued to wait for my cavity filling. After a full hour of waiting I was livid! Not only could have I got the cleaning and cavity done on the same day (because I only refused when they finally offered because I was on time and my appointment should've been almost over at this point anyways) the entire time, they were having me sit for over an hour to wait for my doctor who was running late. And they did not mention he was late, after the hour I waited they finally told me. So now I'm Livid waiting, of course I mentioned that to the front desk " I refused that apportionment so I didn't miss the other one and I could've done both, my appointment was also scheduled for an hour ago so as to why I'm even still sitting in the waiting area I'll never know," (yes I was angry and I have no doubt my attitude was out and showing!) finally my doctor sees me and the desk told him I was pist as if my face didn't give it away already. He REFUSED to work on me because I was angry! " let's set up another time because you clearly aren't in the mood to be worked on" his exact words. He was so wrong, I was over ready to be worked on, he wasn't ready to work! I called the original location and spoke with management, he sided with his front desk people because I had an attitude. Um excuse me? I've gone here since I can remember and never had an issue go to your next office and have a terrible experience and I'm at fault? For 20 years experience at this location with no complaints on my behalf or about me I give one and I'm the wrong one for having an attitude!? When I argued with him about how I'm the guest they should know better etc etc, he told me he would not have time at all for my appointments before I left on my travels again. I did in fact mention that I will be leaving this review and his only response: go ahead, we'll respond. Unprofessional, messy, and disrespectful. Find another location like I am doing after 20 years!

This Morning I Had "12" Teeth Pulled In Preparation for my New Dentures. I am 71 Years Old -- And needless to say, I have visited Many, Many Dentists -- In New York, Indiana, Florida, & Cape Cod, Massachusetts -- And I can honestly say that "The Staff" at North Appleton are the nicest, most efficient and Compassionate , I have ever encountered. This was "A Big Deal" for me and a lot of Decisions had to be Made ? -- The Entire Procedure was Coordinated by *Sarah -- Wow!, what a "Breath of "Fresh Air" she was -- I was so Impressed with her professionalism and manner -- She was "Top of the line". My Dr, was **Dr. Child's .--Again, "Top Of the Line" ! -- I was So Impressed ! -- I just had this Surgery 4 Hours ago , but I just had to write Come Home and Write "How impressed I was !". And Oh! "Last, but Not least "was Dr. Child"s Assistant, *Amber, who went out of her way to make me feel at ease -- Please extend my Sincere "Thank You's" To All of these Outstanding Staffers at Appleton North -- Can't say Enough -- How Please I Was ! Thank You. Thomas W. Scott -- A Very Pleased Patient 👍.

I have had issues with old bridges that have failed due to time and age. The care I have received from Dr. Kling and his staff has been beyond exceptional. They took the time to listen to me and cared about my concerns. I had terrible dentists as a child that created major anxiety with going to the dentist. This team has cured me of that anxiety! It is never fun to have to go for a major dental problem but they make it as pleasant as possible.

My experience after not going to the dentist for over 10 years, was amazing! I didn't get a lecture about how I should have been going or about how 'bad' my teeth were. Every person I encountered from start to finish was overly pleasant and genuinely caring. From Beth at the front desk who expressed concern for me in person after talking with me on the phone to Robyn who helped schedule my oral surgery for wisdom teeth removal. Even during recovery, any time I had an issue they were always willing to squeeze me into their schedule right away. Dr.Kling, who did my surgery even called me at home in his off time to make sure I was doing better along with offering reassurance that help would be available to me if I needed it with no hesitation! Dr. Lambert who advised me to do the removal was equally as great. He even remembered things that were going on in my personal life from one visit to the next, able to have a continuing conversation with me just as you would a friend that you only see from time to time. Every aspect of their office has impressed me. I work in the medical field myself and understand how difficult it can be to find the care you are looking for when it comes to your personal health and hygiene. They have done a great job on my behalf and I would highly recommend them to anyone in hopes that your experience would be equally as satisfying.