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Glenny Travel

Glenny Travel

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4.1 Google Review
450 Garrison Rd, Fort Erie, Ontario, L2A 1N2, Canada
(905) 871-4241 www.glennytravel.com
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Jul 29, 2020
My family has booked trips through Glenny for over 20 years. My parents, my siblings, ourselves as well as the children. More than 30 trips for sure. After travel shut down across the globe so did Glenny Travel. We (myself and hubby) had a cancelled cruise. Contacted Glenny to learn my options. I either received a very negative response from the owner (Steve) or a very neglected response from our agent Mary(Which means no response or..... I'll look into it..... yet never did) Our final refund was our taxes and fees. Contacted them via phone and email several times beginning in April to check the status. After feeling there was little they were trying to do to secure our refund l was finally called by Glenny Travel to let me know my refund was ready to pick up. The cheque was dated for July 21/20, the invoice was dated for April 19/20. Thats over 3 months I asked them about my refund and they had it. They held my money for 3 months for no reason. Also after learning l had been issued a 125% cruise credit they have offered ZERO service to help me spend it. Shame on you Glenny Travel. You do NOT value your customers.

Aug 1, 2020
I used glenny travel for the first time and my last time. I had a cruise and mary was very unresponsive and was very rude and saying my refund will be refunded to the original payment and I only got half the refund and the other person in on the trip got half when I paid for the whole trip. Mary also said the refund would take 3 months and its been over 3 months, i would never recommend glenny travel to anyone.

Nov 7, 2019
I worked with Karlee and she was absolutely fantastic to work with. She planned every detail of our trip to Ireland, we didn’t have to worry about a thing! She went above and beyond to provide excellent service. Would highly recommend Glenny Travel! Thank you so much for everything Karlee!

Feb 20, 2020
Worked with Mary Dancy and could not be happier!! Booked a trip to Mexico after lots of discussion. We stayed at an adults only, all inclusive resort called Ocean Maya Royale. It was wonderful and we can't wait to go back. Mary was so patient and helpful. Again, we could not be happier!!! Thanks Mary!!

Dec 23, 2019
Mary Dancy was fantastic when we booked our 11 day trip to Rome and the Amalfi Coast this September. She was knowledgeable, shared valuable tips from her experience and very accommodating. Thank You Mary. Italy was everything and such much more !

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