Liberty Travel

My wife and I had been planning a well deserved vacation for a long time in the Caribbean. So we contacted liberty travel as we had dealt with them like 20 years ago to go to the Bahamas way before it was Atlantis, it was called Paradise Island Resort and Casino. So we made plans through Liberty Travel and paid almost $7000.00 for an all inclusive package in Aruba. We dealt with a travel agent by the name of Regan. One of her recommendations to us was the Occidental Grand Aruba Hotel. Our long awaited vacation turned out to be a complete disaster. First off Aruba does not produce any of its own food or liquor. Everything is imported from about 5 different Countries. This hotel is an utter nightmare. The keys to the room kept deactivating almost everyday, They put us in a room that had a big hole in it and my wife has asthma. We reported this immediately to the front desk and it took someone like 2 1/2 days to come and repair the whole in the wall. There were roaches running around in the hallway. Also the staff was completely rude. They have a few restaurants one is Mexican food, the other Italian food etc. We made arrangements to have dinner at the Italian restaurant for about 3 days. Our vacation was for 8 full days. Anyway for whatever reason they reserved our table outside. In Aruba it is very wind and dusty and when I asked the waiter if we could please be seated inside he had a real bad attitude and just kept telling us that we were reserved for outside. There were plenty of empty tables inside and he could and should have very easily sat us inside but it took him 30 minutes to move us inside. Also when you first get there they tell you that you are entitled to Continental breakfast for one day in your room. So we decided for it for the following day at 9:30am needless to say no one showed up. So I call the front desk and to my amazement find out that the supposed Continental breakfast is coffee and a pastry at which time I told them to forget it. Also I do not drink hard liquor. I only drink beer. So I go to the lobby bar and ask for a Budweiser and once again to my amazement am told that they only have draft beer called Presidente which tasted like muddy water. So I went to the Concierge in the 9th floor and inquire and she very indifferently tells me that for an upgrade of $38 per night I could have a choice of a few more beers. Now mind you we have already paid almost $7k and are there for 8 days, so now I am supposed to spend hundreds of dollars more just to be able to drink Budweiser. I don't think so. Anyway my strong recommendation to anyone thinking about going to Aruba is DON'T  choose another Island. And I strongly urge anyone considering to book there travel or vacation plans through  Liberty Travel is NOT TO!!!!!! You are better off either going to some other travel agency or just doing it on your own. ne last thing my wife was so disappointed and disgusted at what we encountered at the hotel that she had to pay almost an extra $300 and checked out 3 days early. This long awaited well deserved vacation turned out to be a nightmare and a horror show. And I am sure I am not the first to complain to Liberty Travel as I am sure that this had happened before. And I requested that Liberty Travel or the hotel reimburse us for the 3 days that my wife checked out ahead of time and we were told that we had to wait weeks to see if this is possible/ I will never ever deal with Liberty Travel again and I strongly urge anyone considering them to look somewhere else for you own good.

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