I am very frustrated that you surprised me of the bill that I have to pay for your service! At start you assured me that every service you recommend will be within the capacity of my insurance (two insurances) to pay. I clearly stated on my data sheet survey that I am very particular to money matters since I am a student that don’t have the good amount to pay any excess amount. It was my firm stand before I deal with you guys. It is within your control and responsibility to let me know if I will be exceeding the limit! You hold the record of charging costs, it is your responsibility to control or at least inform! Yet, you keep asking me to come back for several times for service.
Today, I called you, begging you to reconsider because I am broke. But you never done something to correct your fault and you blame me instead. How could you? You hold me up since my credit card info is with you and simply charged it. Please be transparent to your clients. Let us know. Let us be aware of the charges and possible excess charge before you do your added service! How can I trust you again? How can I be confident going back for service with no surprises?
To my dentist doctor, Louella and Paola. Guys you did great! You are very professional and really proud of your service! Only in administration part that I find it very frustrating.
