South Bolton Dental Centre

Great place with very nice staff!! Always a good experience with the receptionist, hygienist and doctors. They are all very friendly and professional.

Unfortunately, a wonderfully established business suffers due to the typical 'rude' and 'vulgar' actions of an employee (Andrea); who feel they are empowered to treat clients as they wish, due to their 'experienced' seniority, as she both proudly and abruptly suggested over the phone. I have been attending South Bolton Dental for quite a few years now and to be honest, I am thoroughly impressed with the staff and their professionalism. However, one person always has the power to drive away business. I often wonder how those who run or even own an establishment, look at these reviews and consider them, with respect to staff complaints and other matters of concern. With 45 years in business under my belt, I treat reviews in todays day age with the same gargantuan weight they carry online. Perhaps this is why I'm perplexed that some establishments don't truly care or for that matter, realise how important they are. With a strong background in marketing and online presence, I can assure South Bolton Dental that reviews like this, ultimately affect their rating and consumer perception online. Now, in fairness to the employee (and from both angles of the story) this negative and final experience with South Bolton transpired due to another missed appointment that I unfortunately had to cancel (and tried to reschedule) as a result of an important business matter. This had occurred before, as a result of similar reasons out of my control. I'm sorry, but important business matters are my livelihood and they take precedent over a dental appointment. This is exactly why I had inquired sometime ago how much notice was required in order to respect their operation too, as I had previously canceled on short notice in error. Through unprofessional text messages sent by Andrea (I mean, who texts with patients anyways??) I was told that NEXT TIME, there would be a $100 fee if I canceled on short notice. From my recollection, last time I spoke with South Bolton Dental I inquired about their cancellation notice and was told 24hrs. In this case, I did give the sufficient notice. Upon speaking with Andrea on the phone, she then changed her tone abruptly and said that I would NOW have to pay $100 if I wanted to reschedule. Why has it become apparent and common with this industry position - in any facet of an office environment - to encounter self righteous receptionists such as this young lady? I'm not quite sure they realize their tone and the ramifications is carries with it. I'm sure that had she of handled this matter in another way, I'd still consider attending this practice. UPDATE: I feel the need to revisit this review after receiving a passive aggressive letter from South Bolton Dental today in the mail. I suspect it came directly from Andrea, for she strikes me as the type of individual who really feels the need to hammer home her point. Ironically I'm the same type of character! This letter has made it specifically clear in a signed document I subscribed too when I started attending this clinic; that their cancellation policy requires 48 hrs notice. That's fine, I don't dispute I entered into this agreement, however after misplacing this document, I had called in on more than a few occasions to be told 24 hrs was sufficient. I know what I heard and perhaps whomever told me this, was mislead. In any event, what erks me here once again, is the aggressive nature indicated in a letter with highlighted sentences. NOW...you previously stated that you didn't want to make this a public matter.....well stop agitating the situation, I have no intention of returning. Nevertheless, if you're looking to prove a point Andrea, then perhaps the image I've attached below will re-jog your memory. This so called 'policy' you have, seems to be a bit wish washy. Furthermore, your previous response indicated that you were not texting directly and it was automated. A picture tells a thousand words. I'll leave it now to the public to decide how sincere and/or honest you clinic really is.

Very caring and knowledgeable staff. Dr. Di Tullio and his awesome hygienists always make me feel comfortable with all my dental work and cleanings. I am usually very anxious going to the dentist but they really put me at ease and always make my visits stress free. Love the front desk staff, they are wonderful ladies who know the ins and outs of my dental insurance and actually help make going to the dentist enjoyable!

Me and my entire family have been well cared for by Dr. Jeffrey Brill and South Bolton Dental for many years. Dr. Brill is a fantastic, caring dentist as is Dr. Di Tullio. Dr. Brill was always fun and engaging with my kids in their younger years so they had absolutely no fear of going to the dentist! They are a little older now and still go to Dr. Brill. The reception and hygiene staff are friendly and welcoming. This is a well run, professional dental practice. Highly recommend!

First time patient for myself and 5 year old son...amazing staff, very caring. Highly recommend