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Cosmo Dental Centre

Cosmo Dental Centre

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3.2 Google Review
373 Clarke Rd, London, Ontario, N5W 5G4, Canada
(519) 659-2767 www.cosmodentalcentre.com
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Apr 25, 2019
HORRIBLE! I'm honestly not a person that complains, I'm a happy, friendly person and I have never wrote a bad review ever, about any business of any kind! Cosmo was my first and only dentist until recently when I switched to Dove. Not only was Cosmo my dentist for over 20 years, I brought my two children there. I had a disagreement, which at part I was in fault for a missed appointment.May I also inform you at this time I was recovering from a surgery as well and did not have benefits like i previously did, Cosmo knew this at the time and treated me differently than when I had full benefits. I tried to apologise for the missed appointment and book a new appointment several times, including times where I was in pain. The receptionist was incredibly rude and would not book me an appointment on ten different occasions. Her response was, "I had to call everyday when they opened and they would try and fit me in, but would not book an appointment in advance", I would call every morning as soon as they opened and they would still not book an appointment! All they care about is money, patient care at Cosmo is well below the norm. My 10 year old daughter was so scared of the dentist that when we recently went to our new dentist she cried as soon as she got there. The staff at my new dentist (Dove) was so awesome with my kids they were smiling and happy by the time we left. My daughter even told our new dentist that her dentist at Cosmo was mean and rough. Cosmo by far has the worst patient care, including children, at one point the dentist told my daughter she needed to stop crying over nothing. I wouldn't even waste my time writing this if I hadn't went to Cosmo my whole life and when I was in pain and in need of dental work Cosmo literally treated me and spoke to me worse than any professional I've ever dealt with. . Cosmo is suppose to be a friendly Family Dentist, this is a lie! The office is so crammed pack, just in all a horrible layout and environment. I read reviews where dentist make mistakes all the time, that is human, everyone makes mistakes! Mistakes are one thing, this is a whole other issue! If you want to be respected and heard and happy when you leave the dentist I HIGHLY RECOMMEND YOU GO ANYWHERE BUT COSMO. COSMO SUCKS! THANKS FOR LISTENING!

Feb 24, 2019
Reception ladies are helpful and courteous, office manager Val is always ready to address any concern, and follows through. Dr. D,Sousa skipped her lunch break to preform emergency care on me. I recommend cosmo and there staff.

Apr 8, 2019
I went in to get a tooth redone that was bothering me after i got my braces off. They claimed there was nothing they could do but instead decided to do a filling on my front tooth, even after the dental hygienist said I didn't need one. I had 2 different insurances at the time one from college and one my parents had, yet miraculously they claimed the tooth i didn't need filled wasn't covered, now I apparently owe them 200 dollarsf for a filling that wasn't done well. Not only that but i needed a crown on 2 of my teeth, i asked an estimate and they claimed they would send one out yet i never heard back. Now its a year later I have no insurance anymore to get the procedure done and the tooth they refused to refill for me back then is causing massive trouble. Overall, just not a very friendly place and the concerns you have are brushed off go to a place where if you ask for something to be done it will be.

Mar 1, 2019
Today my son fell and broke his tooth on the ice at school. Unfortunately it was an adult tooth. I called Cosmo right away and they got me in same day and let me tell you what an amazing group of people. They are our regular dentist and always do a great job, but today they went above and beyond!!! They were able to not only get my son in same day but were able to build him a new tooth right then! It looks the same as before and they were of course AMAZING with my son who has an extreme anxiety disorder. Thank you cannot cover how thankful I am right now for Cosmo dental and Dr. Deasua.

Jan 4, 2019
Was a patient here. My children and I have went here until recently. I was told my child had 9 cavities and myself 10. I went to get a second opinion and surprised that we only had 2 each. We were also shown our Xrays to prove thier findings. I'm so upset by this. Nothing but money grabbing crooks. Do not go here, and if something doesnt seem right, seek a second opinion.

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Opening Hours

Mon:8 am - 8 pm
Tue:8 am - 8 pm
Wed:8 am - 8 pm
Thu:8 am - 7 pm
Fri:8 am - 4 pm
Sat:9 am - 2 pm

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