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West Coast Dental of Riverside

West Coast Dental of Riverside

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3.9 Google Review
3380 La Sierra Ave #Suite 108, Riverside, California, 92503, United States
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Google Reviews

Refresh Reviews 3.9


Feb 16, 2018
Horrible customer service. For the fourth time, they have provided me with the wrong information or forgot to call about an appointment that they canceled, thus causing me to not only drive 30/45 minutes there and loss hours at work. And then they try to blame all errors on the customer, as they aren’t even familiar with their own database. I wouldn’t recommend them. I have noticed that others have claimed the same issue. This is not a isolated case. Once you go, you will realized that the 5 stars reviews are obviously fake.

Feb 15, 2018
I was scheduled for an Apmt the surgeon did not even know how to perform. A woman named Alexia Rodriguez called me back after a solid 2 hour wait. I did not inquire even once about the time, I waited patiently and quietly and had my husband take our son to the park so he wouldn’t be a disturbance in waiting area as he had to take me home after the surgery. Trying to be as peaceful and easy going as possible. Mrs. Rodruigez informed me that the surgeon Dr. Catina Nguyen does not work regularly at the facility and it was her first day. First day of what? Doing this professionally? She was inappropriate and unprofessional. I felt as though I was talking to a teenager. She asked about my pain management and I requested ONLY local anesthesia and this seemed to be a real issue as I cannot take pain medication or be fully sedated. So there is only 1 surgeon, who cannot perform simple extractions and won’t treat me unless I take pain medication after? I asked if “Dr. Nguyen” was a student and was not given direct answer. Ok I’d rather her not if she is gonna cause more damage but how is this Only now being communicated to me? Mrs. Rodruigez said “to be honest I just now looked through your file for the first time.”...so I waited with an abscess tooth in pain for over a month through Christmas holiday for this amazing surgeon, took days off work for Apmt and recovery/husband took busiest day off, waited over 2 hours in waiting room to find out she isn’t experienced. Thank you Mrs Rodruigez for spilling the beans on your boss but next time please be prepared for your work day and look through the files so you don’t waste your clients time.

Jan 7, 2018
Poor greedy Dentist...two teeth next to each other were broken off one was chunks...the other was stuck well into gum line...healthy but broken...he wanted to CHARGE dry socket procedure(EXTRA CASH)I said no money...disabled and fixed income...he was upset and STABBED MY UPPER CLEFT with the numbing solution...IT HURT !!!I MADE HIM ONLY PULL THE ONE BROKE OFF ONE...(what a joke) *another BETTER DENTIST did the procedure and no dry socket nor extra charge...He is on Univ Av...in Riv...on the East side...next to Spay and Neuter clinic...they are the BEST there...sad...read other audits...I am not the only one...THE STAFF WERE EXCELLANT and very proffessional...prompt as well...but the TALL MALE DENTIST is in need of braces...he has a "crooked demeanor" and I think he needs a vacation or a divorce...poor guy...I will NOT return to this place nor tge Dentist that reffered me to that clinic...BEWARE HE TRAVELS TO THE OTHER CLINICS OF TGE SAME NAME...Sparky

Dec 26, 2017
I have 3bad experiences here now.. 1: appointment at10, get there at 947, 1045comes around and I go up and ask, they said I was forgotten and skipped, I asked why I was skipped and they didn't know, they said why didn't I say something, this was me saying something, it's there job! I signed in and had an apointment, I did my part..2: another 10am apointment,I'm there at 950, employees still just gettimg there right at 10 and a little after, first 10am apointment wasnt called till 1040, i go and ask whats up amd they say im next and will be a few min, 20min later they call someone else, not me, another 15min than someone else, still not me, finally I just walk out and call to reschedule and they apologise and told me they had2 reschedule alot if people, why did they wate for me to just walk out, why did they tell me I'm next.. 3: they constantly push whatever's advertising on the walls so I finely give In and while this lady's doing the work she coughed in my mouth multiple times uncovered...

Sep 9, 2017
They fit me in on a Saturday no problem. The whole staff was kind and nice to me. I was very impressed and felt very comfortable right away. Thank you very much.

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Opening Hours

Mon:9 am - 6 pm Today
Tue:10 am - 7 pm
Wed:9 am - 6 pm
Thu:10 am - 7 pm
Fri:8 am - 5 pm
Sat:8 am - 4 pm

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