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Ulta Beauty

Ulta Beauty

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4.1 Google Review
1500 S Willow St, Manchester, New Hampshire, 03103, United States
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Refresh Reviews 4.1


Apr 16, 2023
I’ve only been to the one in So Nashua before today and I’ve always had a pleasant trip. This location was a nightmare. The aisles are small and confusing and walking in I had to excuse myself past two salespeople who wanted to talk to me about skin care. I cannot and will not shop anywhere that I cannot do so at my own pace and in my own space, it makes me extremely uncomfortable and anxious to have to negotiate with sales people in the aisles like that - especially when I could not find any other way to get into the store. I will not go back. Side note: Kati rang me up and they were kind and lovely, this review is not a reflection of them.

Apr 21, 2023
One of the staff, I think their name is Taz, has been really helpful to me twice when I've been in this store. This person is very knowledgeable about the products in the store in regard to different skin types and has gone above and beyond to help me find exactly what I'm looking for. I really appreciate that kind of effort!

Feb 20, 2023
I had a very weird experience with a return this evening. I made the purchase yesterday and decided today that the product wasn't for me. I went to the register for the return and was told I needed a physical paper receipt or I couldn't make the return. I was confused and asked if she could look up my transaction history in my rewards account since it was purchased yesterday and she said a transaction history doesn't exist in anyone's account. I worked at Ulta for 4 years (with about 2 years register experience) and hadn't heard of that before (but hey, maybe things changed?). She told me if I didn't have my physical receipt I would get "store credit or nothing". She seemed a little flustered when I said I could try to find my e-receipt since I didn't choose to get a paper receipt. Eventually I was able to make the return and get money back on my credit card but I'm left confused because the policy states returns can be made by looking up transaction history, with a paper receipt, or with a e-receipt within 60 days but she was claiming paper receipt ONLY. I used to work the register at Ulta time to time and I know it can be a lot so maybe I caught her on a bad day or maybe she didn't know how to make a return without a physical paper receipt? Ultimately I don't think she meant to come across harsh but her wording of "since you don't have your paper receipt it's store credit or nothing" were a bit harsh since it was untrue.

Dec 4, 2022
This is the holidays the hustling and bustling is going on but the staff at Ulta handles everything smoothly and quickly even though there was a ridiculously long line we got through it super fast!!!

Feb 21, 2023
First time ever I have been in an ulta store and no one asked if I needed help. Idk if they were doing inventory today. The shelves were very limited and the store was dirty. I did ask for help finding something and the sales clerk brought be over to the item. The cashier was pleasant. It just had a dirty feel.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Open Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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