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American Financial Resources

American Financial Resources

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2.2 Google Review
9 Sylvan Way, Parsippany-Troy Hills, New Jersey, 07054, United States
(800) 316-9508 www.afrcorp.com
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May 18, 2018
Absolutely awful company. I had surgery that put me out of work for 4 months. Being proactive I asked to have lessened or deferred payments. They said during the review I would not need to make payments and after two months we were allowed to make half payments which we thought was very nice of them. However they then reported us to the credit bureaus as having delinquent late payments and when I was able to return to work the increased our payments from $600 to $1600 saying we had plenty of disposable income. We explained to them that we had 5 children so there is no disposable income especially for that kind of increase and their reply was “our numbers don’t care how many kids you have. ” Do whatever you have to do. But I can say I fully regret ever refinancing with this cutthroat company

Feb 2, 2018
Highly recommend!!! Bill Carroll and Kelly were extremely helpful through this entire mortgage process! They were both always available any time we had any questions (even if it was after hours). There was a point where we almost lost the house of our dreams, but Bill brainstormed ideas and came up with a strategic financial plan. He went above and beyond to ensure we did not lose our home and we greatly appreciate everything they both did for us! This is the second purchase of a home for us and we are disappointed we did not use Bill and Kelly the first time, but we know we will continue to use him for any of our financial needs! We saw the difference in customer service with Bill and Kelly and we will continue to recommend them to all of our family and friends! You will not be disappointed!

May 24, 2018
I was having a very difficult time finding a bank or finance company to finance my home purchase due to the large piece of land and the fact that it had a single wide mobile home on it. I was turned down by at least 4-5 different companies and then I found Elend on a web search. It started with Renee who answered every question I had and had to re-explain a few things too me on a few occasions. She always responded either by phone or email in a timely and very professional manor. As I progressed into the loan process, Kelly began to be my primary contact person and she too was very prompt with my realtor team and myself with getting all of the paperwork and inspections done. My realtor was amazed from day one with the customer service and speed at which the loan process took place with Elend. She has had some bad experiences with out of state lenders but she told me on several occasions how impressed she was with Elend. Thank you for the great customer service and I will tell others about your company!!

Apr 10, 2018
First of all, let me start by saying I’m a Realtor in Ohio and have closed over a hundred real estate transactions with dozens of different banks and AFR was by far the worst experience I’ve ever had, period. I regretfully used them through a broker in my local area to purchase a manufactured vacation home out of state, because my regular bank would not lend on this type of property. They missed deadlines, made me pay for the most expensive appraisal/application fee I’ve ever seen and the employees were generally confused and incompetent throughout the whole process. Their communication amongst each other is terrible, and neither myself nor my mortgage broker could ever reach them when we needed an answer to a question. Because of their incompetence, mistakes and missed deadlines, I nearly lost the property I was buying due to the seller being fed up with waiting for our closing. Stay away at all costs!

May 15, 2018
This was my first time buying house in US and I was not very much aware of procedure for getting house loan. While browsing online I found Eland and they immediately called me to provide all the information. I am glad that I chose them and today I was able to close the loan.

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