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Mr. Cooper

Mr. Cooper

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2.7 Google Review
4000 Horizon Way, Irving, Texas, 75063, United States
(888) 480-2432 www.mrcooper.com
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Google Reviews

Refresh Reviews 2.7


Mar 14, 2019
THE WORST. This has been by far the worst mortgage company I have ever dealt with. I will be transferring my mortgage from them tomorrow. I have attempted to call the past 2 nights to be told they were closed, put on hold for 20 minutes and then told to call back an hour later and also on April 3rd. I NEED TO ASK ONE QUESTION Never, under any circumstances allow this company to manage a loan for you. You will regret it.

May 10, 2019
Has been charging me 9.95 a month but has never paid company allowing insurance to lapse causing a recent disability not to be covered hasn't paid company since 2016

Sep 15, 2018
Whatever you do, DO NOT TAKE DISASTER RELIEF IF THEY OFFER IT. If you do I promise you will regret it. This company is so completely inept that they will offer it without even having a program in place. It is not even actual relief. After their so-called relief period they will then expect you to accept a loan modification, or pay the balance in full. Our experience with this company has been an absolute nightmare. Obviously we are not the only ones they have completely screwed over since they have turned off ratings on facebook.

Jan 6, 2018
This company does not report to the credit bureau on time..because of this it caused me to loose the loan on the new loan I was trying to close on. I was told I was on a loan modification and that I was in good standing....apparently not. THANKS Mr. COOPER. WE ARE HOMELESS

May 8, 2018
Their customer service is absolutely horrible! Everytime we talk to someone about refinancing our home they seem very eager to help. Then they vanish they say they will call and don't. When you leave a message you dont receive a call back. We have been chasing this Aaron lady for over a week! She never answers her phone or returns calls.

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