Mortgage

I requested a re-fi with cash back and thought the only thing that would keep me from it would be a low credit score. But, to my surprise, Mr. Cooper uses an automated underwriter who erroneously reported that I was late on my mortgage payment in the last 12 months (April 2017). At the recommendation of my loan officer I called the credit agency that Mr. Cooper uses, CBC Innovis, and spoke to an agent there who looked for himself and stated that there were no lates or nonpayments within the last 12 months and to ask the Mr. Cooper loan officer to call CBC Innovis to figure this out. I also sent the mortgage statement showing that the April payment was received and cleared. Even with all this proof, they have not done a manual underwriting, stating they have never had a problem with the automated underwriting program. There are two problems with this: one) programs are only as good as the programmer, and two) special situations were not included in the program. Specifically, in May, PNC Mortgage sold my account to Nationstar (now Mr. Cooper), after I had already paid my April mortgage to PNC. And, I dutifully paid my May payment to Nationstar (now Mr. Cooper). But, still I wait for them to figure out the problem with the program rather than acknowledge the error in the automated underwriting program and manually process my re-fi. I love technology and automation but when the humans involved are not capable of taking over to override the system, it causes the customer base to lose confidence in their capabilities. Bottom line: I am still waiting because of an automated underwriter. Wow.

-DO NOT WORK FOR THIS COMPANY!!!!!! PLEASE STAY FAR AWAY.... I worked for this company August, 2015- December 4, 2015...Team lead Rusty Franklin and she reports to this demon by the name of Michelle Grant. My role was in the "Data Entry Support" department. -This is a warning people. . .IF you see this company name RUN! -Management is horrible -Training sucks & they don't want to work with you they want it done right the 1st time or your REPLACED! . . .I hope this helps someone before they came here.

Después de firmar el contrato y de comenzar el proceso, la oficial de préstamo se tomó el tiempo que le dio la gana y FHA terminó negando el préstamo, luego de varios intentos se logró procesar. Muy mala comunicación nunca contestaba. Si pudiera darle calificación negativa ya la tendría.

We were emailed another couple's private information (including their social security numbers and addresses), they toyed with us on the rates until we threatened to leave, then at the closing table our monthly payment went up by about $80 from what they had been telling us. Absolutely the worst mortgage experience we have ever had.

I love the service you can receive from the employee's inside! They are very polite and helpful, but I do not like that they do not serve you through the window (outside) anymore. You only have the option of going to the ATM outside or the ATM and tellers inside. It changed earlier this year and I am just not sure why they did that, other than that I would give them a 4 star rating.

Mr Womack my loan officer was very professional every step of the loan process. He stayed in constant contact with me. All the employees that I had contact with where professional and courteous. Also, Mr Thompson the branch manager made sure everything was handled in a timely manner.