Mortgage

These guys are AWESOME. They got me in my house of my Dreams in 7 days. I GREATLY RECOMMEND THESE guys. THANK YOU SHERRI for everything!!!

I wish there were negative stars. No customer service. They do not know how to process payments. I have worked with Bank of America, Wells Fargo, and GreenTree, plus numerous home town banks. In all my dealing, I never had the number of problems getting my payments applied that I am having with this "company". They do not understand how to follow written instructions on their payment stubs.

Several years ago we bought our first home. Things were so difficult and John Rasor seemed to help. Until, through no fault of ours, the house had to have a second inspection. John says to me, you should have to pay for it. Uh, no - I already paid for one. It wasn't my fault in any way it needed another inspection. Just another blight on what should have been a happy time for us.

I just spoke to Michelle at Fannie Mae and she was extremely professional, polite, and informative.

The Brookhollow Mortgage team was great! They made our mortgage experience easy and fast. We would recommend them to everyone!

Do not bother getting a home loan through this bank. They will do whatever it takes to sell you the house even if it means finding you the least amount of insurance coverage possible just to bring down monthly payments, it's like they don't even bother giving you options. Of you shop for your own, and they don't like it, they will say it's too high. Total lack of communication and thorough explanation of what procedures come next. Quite literally every day I waited for a Phone call from here wondering what's the reason for pushing back the closing date this time. This is just the surface of all the problems we had with this location and a specific loan officer....of you want more details, ask.

I have used Bruce Katz and his team Barbie, April and Suzie 2 times for my mortgage. Both times they made the process as painless and easy as possible. They do an outstanding job communicating what is required and updating the status of my loans. I cannot say enough nice things about them and HIGHLY recommend them if you are looking for a mortgage.