I went to Nash jewellers to purchase a watch for my husband’s birthday and I have to say the experience was far from enjoyable. First, when I picked out the watch that I wanted, the lady serving me tried to convince me that the obvious wear marks on the wristband were not a big deal. It was only after I asked if a new one could be ordered in did she offer this was a possibility. It was almost as if she was trying to get me to buy the display. If I’m spending that much money on a luxury item I certainly wouldn’t want one that looks so worn, let alone give it to my husband as a gift! Second, once I finally did get the watch, it was defective. Thankfully, they offered to order a new watch in for me, and said I should receive a call within 1-2 days to update me on the status. I did not receive a call and eventually had to call in myself 5 days later. When I did, they told me that my watch was in fact in the store and ready to pick up. Why didn’t anyone call? Why did I have to do the follow up? And finally when I went back to the store to pick up the watch, there was no apology for the inconvenience, let alone any mention of the inconvenience and no attempt to improve my experience at all. 3 times in the last 2 weeks I’ve been in to Nash jewellers- I was never once offered a refreshment as others have been saying they were, and no one remembered the particulars of my circumstance. I was a stranger all three times, and sorry to say I will remain one now. I will not be bringing my business back to Nash in future after this experience.
