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European Jewellery (Square One)

European Jewellery (Square One)

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4.1 Google Review
100 City Centre Dr, Mississauga, Ontario, L5B 2C9, Canada
(905) 270-3630 www.europeanjewellery.com
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Jun 15, 2019
I've been at this location to either purchase cleaning items for my silver jewelry necklace and bracelet. This time I had to get 2 missing screws replaced on a men's Movado watch around the first wk of May 2019. All I just wanted was for this store to send out my Movado watch to have 2 screws removed, replaced, and to find 2 new replacement screws. In all, I waited a total of over 8 weeks, back and forth phone calls, outrageous charges via Movado service reps that wanted to charge European Jewellery (hence me) over $100 CDN buck$ just to service my Movado watch (over 2 damn screws) which hold the clamp/clasps from the face of the watch. I will attached 2 images to show what I mean. In the end, I received my watch at no charge, and no screws after 8+ weeks of haggling over the dismal service. I just noticed today the 2 other screws looks different as well, when compared to my previous picture I took before I attempted to have it serviced. WTH?! They told me they would contact me when they had found these 2 screws, as of June 12, 2019. No contact. No callback. Absolutely nothing. Unbelievable. I decided to post this unfortunate review to make sure others don't ever experience my situation. I don't think it was European Jewelry that was at fault here, but I'm really disappointed at Movado and the whole experience. Not impressed one bit. I will undoubtedly rethink, when the day comes to purchase another high end men's watch. It won't be Movado this time.

Feb 23, 2019
Went to replace the battery for my watch then end up a big deep scratch on the side of the watch metal part. Went back right away to ask the guy who change the battery for me, he said will send it to office to fix it. No sorry, keep saying it's from the tool, he can't see the back, it can only open one side..... Come on, I don't need those excuses, it shouldn't be a scratch. If he tell me nicely sometimes it happens and sorry about that, I will understand. And also he tells the girl beside him to check next time when they receive it. You think I have the scratch arleady and blame on you? Worst customer service!!!! Will never go to this store to buy anything!

Jun 5, 2019
Overpriced but lovely massive store with super friendly staff.

Jun 8, 2019
Great experience the staff was extremely welcoming and amazing at meeting my needs

May 2, 2019
2 stones fell out of my Verragio engagement ring so I brought it back to this location where it was bought for them to send off to Verragio to have the repair done. They didn't send it to Verragio and instead did the repair in-house with some lower quality diamonds which really showed. They also polished away some of the fine detail on my ring and on top of that when I showed up none of the staff could find my ring for a while. I was offered a $75 gift card for the damage that they did on a 15k ring. These guys give a bad name to Verragio....go to La Boutique Del Gioiello and speak to Tina for your Verragio needs and for quality customer service. Pathetic service and unknowledgeable staff at this location.

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Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9:30 am - 9 pm

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