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Ben Moss Jewellers

Ben Moss Jewellers

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2.0 Google Review
4747 67 St, Red Deer, Alberta, T4N 6H3, Canada
(403) 341-7870 www.benmoss.com
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Jun 26, 2017
I'm typically not one to deliberately write negative reviews online. Read on, to discover why this review is mandatory. I purchased a beautiful ring for my wife years ago, and included the rather pricey optional "service plan" for future maintenance on the ring. Since then, Ben Moss has gone bankrupt, and re-opened under the same name. They will no longer honor the service plan, even though we can provide proof of purchase. They will, however, offer a discount on a replacement service plan. I'm absolutely disgusted by this and vow to never spend another dime at any Ben Moss location. But wait, it gets worse! My wife is a huge fan of Harry, their goldsmith of many years. She took two rings into Ben Moss for maintenance estimates. One ring required $80 worth of claw tightening etc, and the other needed $100 worth of various work. We found out that Harry sublets his services to Ben Moss, and actually has his own business in Parkland Mall called The Golden Touch Goldsmiths. My wife took her rings in to him, bypassing Ben Moss altogether and saved herself $130! Her first ring needed only $50 worth of work, and the second ring needed no repairs at all! The criminals at Ben Moss were going to charge $100 for unnecessary repairs (if the work would have been done at all). Do yourself a favor. Do you research first and avoid this company at all costs.

Jul 20, 2016

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