Jewellery

It was like I was asking the sales lady to do something out of her job description. Like she didn't care what I wanted. I have never reviewed a store until now. Felt compelled to.

My husband surprised me by taking me here to custom create my wedding set. Our experience was like no other. When creating the set harry filled us in on every steps progress. The end result was stunning! It was everything I pictured and more. The whole process was fun and excited. We would definitely recommend to anyone! Thank you to everyone that made our experience so wonderful :)

Owner doesn't pay his bills. He asked me to provide products and services for his home and stuck me with a $6000.00 bill. He wont answer texts or phone calls. Maybe this might get his attention to this matter. At this very least the public should know about his character. It's a shame after his father built such a business in this community.

I have had clocks/watches satisfactorily repaired over the years, by this business, batteries replaced in watches, etc. This business owner is fair minded. He refunded charges when a recent repair failed. He treats his customers with integrity and honourably. I would recommend him as I felt he was truly interested in keeping his customers happy.

Great selection and service. Terry and Angela were very helpful with the perfect gift for a special someone

Excellent work manship, great prices, very kind and helpfull staff. Very cost effective custom designs. I have had 4 items custom made by them and every time they exceed my expectations. Highly recomend all the goldsmiths here. My family has been using them for years for custom jewlery and repairs.

Thank you Sean & all those involved with the greatest personal service today and over all the years you have worked with me for my wonderful purchasing experiences.

Horrible customer service. Never stood around so long to be helped before

Always a dangerous place for us to walk in to. They treat us fabulous and always have a great payment plan. Thanks to Holly and the staff.

Very friendly staff and environment. Would definitely recommend Clowes to anybody who's looking for their next piece of jewelry

The store refuses to honor guarantees from before December/16. Most companies honor the commitments of prior ownership, however this store refuses to do so. I would never buy another product from this store because whatever warranty they say you have will be useless. Good luck to anyone buying anything from this store.

This review refers to the new location in the mall. I went in here to browse and had to leave almost immediately! There was an awful overpowering mildew stench! I felt sorry for the workers! The mall should see what's going on & eliminate it!

I'm typically not one to deliberately write negative reviews online. Read on, to discover why this review is mandatory. I purchased a beautiful ring for my wife years ago, and included the rather pricey optional "service plan" for future maintenance on the ring. Since then, Ben Moss has gone bankrupt, and re-opened under the same name. They will no longer honor the service plan, even though we can provide proof of purchase. They will, however, offer a discount on a replacement service plan. I'm absolutely disgusted by this and vow to never spend another dime at any Ben Moss location. But wait, it gets worse! My wife is a huge fan of Harry, their goldsmith of many years. She took two rings into Ben Moss for maintenance estimates. One ring required $80 worth of claw tightening etc, and the other needed $100 worth of various work. We found out that Harry sublets his services to Ben Moss, and actually has his own business in Parkland Mall called The Golden Touch Goldsmiths. My wife took her rings in to him, bypassing Ben Moss altogether and saved herself $130! Her first ring needed only $50 worth of work, and the second ring needed no repairs at all! The criminals at Ben Moss were going to charge $100 for unnecessary repairs (if the work would have been done at all). Do yourself a favor. Do you research first and avoid this company at all costs.

I showed up waited for 20minutes got seated at the 45minute mark got my meal with a hair in it second time in a row from rickis getting a hair in my meal. Total Bullshit.

Ok