Jewellery

My boyfriend bought me a cute necklace for our one year from here and the chain had broken in a few places (after I fixed it myself) so finally I brought it in to have the chain repaired professionally. I came in the first time to pick up my necklace after it had been "fixed" and put it on and it broke in the process (in the same spot that was supposedly fixed). The lady working there was nice enough to send it back. I came back ~2 weeks later (4 weeks total) when I got I notification that my necklace was ready for pick up. When I got there I was informed that in fact my necklace was not fixed and they had to send it back because it was missed. I came back again ~2 weeks later to pick up my necklace (6 weeks total now). It was there this time! I paid my ~$41 put the necklace on and was happy just to have it back finally. When I got home and took the necklace off it broke in a place that was "fixed". I will not be shopping at Kay again and will never have anything fixed there ever again. Worst experience I have had in a long time.

Great little boutique!!

The jewlery is super spunky and the makeup is really fun but the prices are a little high.

Our jewelers for life. Everyone in our family uses them and it will stay that way. They treat they're customers like family.

The one star is for the horrible customer service. My wife loves the product. I stopped by around 2:45 pm Dec 21 2017. I wasn't even greeted with a hello. Security gard chatting with someone not paying attention at all! The lady behind the register did not offer help at all! I had to come to the one on Westfield mall for good service! Unacceptable.

From the very first email I sent Rebecca asking to schedule a consultation to the minute that I got my rings in the mail, the whole experience was nothing short of amazing. Her studio in SF is beautiful and she was spot on matching my style I described over email to the rings she had ready for me at my appointment. Everything is very reasonably priced for how stunning and special her jewelry is. Production and shipping was even faster than what she told me it would be! I'm so in love with my rings!!! Thank you Rebecca and team!

Amazing service. Lovely rings

It's Cartier. The name alone makes me bow my head with respect and reverence.

Jon was very helpful and kind. Love the cable car charms!

If I could give this place negative Stars I would. For 3 days I tried calling and never once did they ever answer. I left messages and no call back. So instead I went over to check out if they had something I wanted in stock. That was the reasoning for the phone calls prior to my trip over to the mall which was packed full of people because of the holidays. When I got there I found a sign on the door that says I will be back in 20 minutes. When I looked at your store hours it did not say that you close for 20 minutes so that your employees can eat, you should have more people on staff especially during the holidays. I proceeded to wait about 25 minutes, much to my surprise that when the person I saw opening the door was a man that I saw walk by me 10 minutes before. Which means their employee saw me standing there waiting to pick something up and showed no regard for my time. He then walked up to the door with his food munching on it and opening the door. I was so disgusted by his treatment toward the customer (me and countless other possible customers that tried opening the door) that I walked out and did not even want to buy anything from him. I'm seriously floored at how customer service has gotten so terrible in our society. Shopping experience is no longer about the customer but about the prophet and asking consumers not people. I think I will just continue to buy things online instead of from the mall and save myself the headache and run-ins with rude people.

Very good customer service, even near the end of the day. Prices seemed a bit higher than other pandora stores, but probably due to the location. It's the only pandora close by for tourists, so it's the best place to go if you're from out of town.

Didn’t buy anything but they were helpful and informative. Shop is nice with modest selection.

Best place in Sf to get some thing for my wife...