Jewellery

Excellent service and very friendly sales associates. 😁

I would not recommend Kay period. I paid for a special order mens ring in full only to have it returned after 30 days without being notified. This was over 30 days ago, and I am still waiting for the charge to be credited to my account. Highly disappointed with corporate. The manager and sales person, however, were helpful.

Love how everything is color coordinated. Makes it easy to find what I'm looking for. Good selection, good quality and good prices.

Went in last night to check this store out heard about it from a friend, employees didn’t greet me and kept following me around the store as if I was going to steal. I work hard for my money so to be treated like that is very unprofessional and I will not be returning

Alexsis helped find a perfect charm for my mother

I would like to give the North Star store 0 stars if I could. I purchased a pair of hinged earrings at another location. Unfortunately, the hinge on one of the earrings was damaged and this store is the only location in San Antonio that had another pair. When I asked to exchange the earrings the manager refused and rudely told me, "That's not the way it works. If I exchange them for you then I will have a damaged pair." I was shocked that Helzberg would not stand behind their merchandise. Helzberg has always provided my family with excellent customer service. In fact, I am a third generation Helzberg customer but I will never set foot in a Helzberg store again. I will gladly to take my business to another jeweler that will appreciate my business. Stay far, far away from this company.

Muy buena todo exelebte

Never come to this location, TOO many issues... save yourself and shop somewhere else...

Walked in this morning and was not greeted at all. Looked around for several minutes and turned around to see a woman with dark hair who worked there stop before me, look me straight in my face and then coldly looked me up and down and walked away. Truly, it was a terrible start to my day and I can promise I will never go in to Frnacescas again. Also, I will make sure to advise anyone to also not go there

We were looking and the lady in charge was following us like if we were going to steal something from the store. It was a very uncomfortable experience. I'll never will go back to that specially store again. 🙄🙄🙄

Awesome place to take my daughter. Friendly and energetic girls.

Terrible service. Barely got noticed even trying to check out. If my grandmother didn't like the products so much I would never shop here. Definitely won't be back at this location.

Needed to exchange an item, had all required paperwork and original packaging and transactions flowed smoothly. Had called previously and Lauren helped me-she was very patient and help resolve an issue with a ring. I had a positive experience at this location.

Went to get my ears pierced, I was nervous and didn’t know what to expect. The lady there walked me through the process, had patience, was very nice, energetic, and professional. It was a very happy environment. I recommend it.

I brought my ring in to send to get repaired because a diamond scratched my sapphire. So everything went well initially when I brought ring in. However, yesterday 2/18/18 I go into the store after they advised me they had the ring. I was told first off that they couldn’t help me without paperwork. Then I showed the lady my repair number from the email that had pictures and repair number. This associate then looks for my ring for 10-15 minutes to come back and tell me...THEY CANT FIND MY RING! They never contacted me to advise me they found it yet either. I called corporate and need to wait to see what to do from here. To make this issue worse my ring is discontinued. I do not like this Zales and I think their customer service is horrible. Will be going to a different store.

Bought my fiancé her ring here and the girls made me feel welcome and didn't just try to sell me an expensive ring, they asked me about my fiancé and what her likes and dislikes were. We Are now regular customers here :)

Tiene un personal muy amable y mi anillo de compromiso lo hicieron chico muy rápido y me lo entregaron exactamente cuando yo lo necesitaba