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Michael Hill

Michael Hill

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3.4 Google Review
221 Glendale Ave, St. Catharines, Ontario, L2T 2K9, Canada
(905) 323-1967 www.michaelhill.ca
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Google Reviews

Refresh Reviews 3.4


Apr 20, 2018
Ordered and paid for my wedding band 4 months ago- Antoine the store manager did not follow up to explain the delay (I was told it would be 6-8 weeks) When I spoke with him after 10 weeks he said there was a delay, when I called him a week ago he acknowledged he lied to me and had forgotten about the order. He promised the ring would be arriving in 2 days and if not he would call. It’s been another week and now the store is not answering my phone calls and the 1-855 customer service line is not taking calls. Extremely unimpressed with this level of service.

Jul 10, 2017
Extremely happy with the level of customer service i received today. I had picked up my necklace not even a week ago after having it fixed only to have it break again. I brought it back into to get it fixed once more. This time, i was given a new necklace with the concern that my original necklace may have become weak. This was above my expectation and really made my day!

May 9, 2017
My boyfriend and I were walking by and the store caught our eye so we thought we'd take a look since engagement is in our near future. It was a weekend shopping trip so we were dressed down in jeans, and unfortunately we look awfully young, especially me.. I could pass for 16. When we go into places, unless we're dressed up we get treated like teenagers who might cause trouble or steal in a store. We luckily got spotted by the Manager at Micheal Hill, oddly enough his name is Micheal lol. He was amazing to say the least. He went above and beyond for us like we had thousands of dollars to spend that day and he knew we were just looking. I am more then impressed with his customer service and all around personality. My boyfriend and I plan on getting not only my engagement ring at this specific Micheal Hills, but also his wedding ring and my wedding band, all because of Micheal from Micheal Hill. Thank you for giving us the time of day you would have given a couple twice our age.

Feb 17, 2017
Beautiful ring but I wouldn't really know considering I have yet to wear it. Had to get it sent back twice. Whoever sized it completely disregarded the size on the paper. Then I found out I was sized wrong anyway.. so either way it would have came back the wrong size. When I went I went to pick it up, it was warped and too big. Bye ring! I was told I'd have it back in a week. It has been three. The employees are hopeful and kind but it doesn't compensate the inconvenience and anticlimactic engagement ring.

Aug 16, 2017
Staff prefers to converse with friends rather than help customers, not to mention poor selection of rings, as well as couldn't help but feel like I was being talked down to, by someone that sells jewelry for that matter.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9 am - 6 pm

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