Stephens Jewellers - Jewellery - Kitchener, ON - VerView
Get to the top of the directory by claiming your business!
Stephens Jewellers

Stephens Jewellers

Claim Business
2.3 Google Review
Direction Bookmark
Kitchener, Ontario, N2H 2P2, Canada
(519) 745-2771 stephensjewellers.com
Map
Read our review guideline

Write a Review

Loading…
Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 2.3
Oct 16, 2018
My husband gave me a lovely diamond pendant for Christmas 2017 (not from this jeweller), I was thrilled as was he with my reaction. I was concerned that the original chain would not be sufficiently strong and that I could lose the pendant. I went into Stephens jewellery store in February 2018 to purchase a more substantial chain. The chain I purchased was a “rope” style chain, I was assured it would do the job I required it to. In late June early July 2018 the chain broke, luckily I was sitting at the time and was able to retrieve both chain and pendant. I took the bill and broken chain with the pendant into Stephens who told me the chain was defective as it had frayed. They were kind enough to replace it. The owner looked at the new chain under a jewellers device and assured me this would not occur again. Two days later the same exact thing occurred , I returned to Stephens yet again and was told the chain was defective, same issue. I am not stupid but I am trusting. I waited approximately a month before a new chain came in, within a week it was missing from my neck, not so lucky this time, it was gone. When asked if the company who made these chains would take any responsibility he replied “no but we have a 50% sale on now”. When asked if under the circumstances he could at least offer a credit for the defective chain “no but we have a 50% sale on now”. I like to treat people as I hope to be treated, not at this establishment, I am so upset . Buyer beware. He will not take any responsibility for the defective merchandise he sells and that’s bad business. Very sad lesson learned the hard way, trust has to be earned. I won’t be so trusting again.
Oct 24, 2017
Dropped off two pieces of jewelry for appraisal. Was advised that it would take two weeks to complete. Called them after 3 weeks and was advised that it would take at least another week, since the pieces didn't have a carat stamp and had to be taken elsewhere for testing. (the pieces are about 150 years old). The man I spoke with was rude, instead of apologetic. He suggested the pieces weren't even gold, since they only had a craft man stamp. Even if the pieces were worthless, I should have been advised of their inability to appraise in advance, not after 3 weeks had already passed and I had heard nothing form them. Some personal advice to the owner - If you're running a jewelry store, you should probably be aware that old pieces are sometimes not stamped, but are still made of gold and could be highly valuable.
Nov 26, 2017
Had a diamond ring made for my wife. Norm did a marvelous job.

INDUSTRY BLOGS

Luxury Beachfront Homes Costa Rica for Sale
Luxury Beachfront Homes Costa Rica for Sale

Costa Rica’s luxury real estate market has grown significantly, driven by international demand for exclusive, lifestyle-oriented properties.

Kindred Consulting C.R.

Relocating to Costa Rica from USA or Canada
Relocating to Costa Rica from USA or Canada

Relocating to Costa Rica has evolved from a niche lifestyle choice into a mainstream strategy for North Americans seeking a better quality of life.

Kindred Consulting C.R.

Costa Rica Residency Through Real Estate Investment
Costa Rica Residency Through Real Estate Investment

For many investors, purchasing real estate in Costa Rica is only the first step toward a larger goal—establishing residency and eventually relocating full-time. While real estate...

Kindred Consulting C.R.

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America
The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques
Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey

Bourbon: The Quintessential American Whisky with a Unique Twist
Bourbon: The Quintessential American Whisky with a Unique Twist

#whiskey #smithville

Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey
Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

Costa Rica Real Estate Investment Opportunities
Costa Rica Real Estate Investment Opportunities

Costa Rica has rapidly become one of the most attractive international real estate markets for investors looking to diversify beyond their home country. For buyers from Canada...

Kindred Consulting C.R.

Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords
List

Latest Industry News

Introducing Marco Bicego
Dec 5, 2018
Map

Opening Hours

Mon:9:30 am - 5:30 pm
Tue:9:30 am - 5:30 pm
Wed:9:30 am - 5:30 pm
Thu:9:30 am - 5:30 pm Today
Fri:9:30 am - 5:30 pm
Sat:9:30 am - 4 pm