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Peoples Jewellers

Peoples Jewellers

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3.0 Google Review
645 Lansdowne Street West #Unit 45, Peterborough, Ontario, K9J 7Y5, Canada
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Feb 12, 2018
Yesterday I visited your store in the Lansdowne Mall and was disappointed with the service experience I received. This week being Valentine's I went in to look at a piece of jewelry I wanted but was surprised that it took at least 4-5 minutes to even be acknowledged! There were 3 associates in, it was approx. 12:00, one lady was with a customer, the other putting a necklace away and the 3rd in the corner on her cell phone texting. Just as I was about to walk out, the associate who was putting the jewelry away approached me and asked if I needed assistance. At that point, I wanted to say no but I was very interested in the one particular piece so I stayed. During the time the piece was presented and the particulars were discussed, I never once felt appreciated for coming in to do business in your store. So I thanked the lady and left. As I walked to the other side of the Mall to Charm, I began to stew about how I was treated and wondered if I didn't have my snow boots and coat on if I would have been treated differently, I may try that just to see if there is a difference...maybe not. The staff at Charm were very inviting and pleasant to deal with, had the exact same piece that I was looking to purchase and it was then I decided, they want my business, made me feel happy about the purchase and therefore I will buy from them. Since I myself am in the Customer Service business, I felt that I should share my experience with you so that you can take a look at your practices and perhaps make some positive change in your store. I would..it cost a sale, a customer and a review for the lack of smile and professionalism.

Jun 18, 2017
Great sales crew

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