Vivah Jewellery

stay away from Vivah. The sterling silver jewellery is not genuine. it will rust and turn brown in a short time. Then they will tell you that you are using bad cleaning products on the jewellery or you were in a chlorine pool. Lol.

I made a purchase of a ring, bracelet and a watch from from Vivah Jewellery at Women's College Hospital location. Less then one year the ring has turned a rusty brown in color which cannot be cleaned off, the bracelet which was hollow silver simply broke like a cheap tin can lid. I contact Vivah's head office and explained the situation and disappointment as i felt that I had wasted my hard earn money. The person I dealt with at the head office explanation was that I caused this to happen. She went on to day that this was not a manufacturer defect and the bracelet was unable to be fixed. As a consumer I purchased a product that broke by no fault of my own I would expect to be compensated and not have malicious accusations thrown at me to justify a poor quality product. After much disputing back and forth Vivah's head office personnel offered me the opportunity to pick out another bracelet. I thought this offer would offset my disappointment and frustration however it was explained to me I would need to pay for this new bracelet. This meant I would need to pay more money out of my pocket for this new bracelet. I had already lost money by purchasing the original broken bracelet for which I would not be getting back. When I protested the unfairness of this proposition the Vivah personnel at the head office (Tina) became agitated and suggested to me that she would retract her offer and I would end up with nothing. I felt this was like financial black mail as I knew she has the upper hand and I would walk away with absolutely nothing. I went to the Dufferin Mall location to find another piece of jewellery to just put the entire experience behind me and move on. Once there the options that I was offered was limited in quality as well as price. I opted to buy a pair of earrings as I did not want any more of Vivah's hollow silver. I paid for the earrings once I got home I realize the earring cannot and would not lock. So I am unable to wear the cheap earrings, I have been duped out of pocket money for a bracelet that cannot be repaired or worn as well as the same with the earrings and the ring. I did not contact Vivah regarding the earrings because after the first experience why bother I no longer wanted to fight about the poor quality of Vivah's jewellery and I was also not prepared to give Vivah any more of my hard earn money. I have always loved Vivah's jewellery but after this experience I now feel Vivah's jewellery is simply put jewellery that just looks nice to look at from a distance. The jewellery is a financial lost to purchase and a nightmare If you have to deal with the head office regarding the quality or disappointment regarding their jewellery. Going forward I will be purchasing real silver not "hollow silver" from reputable jewellers.

jewellery not the best quality. PURCHASED 2 PRICEY ITEMS, BOTH BROKE. WAITING FOR A PHONE CALL, NOTHING YET