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Birks

Birks

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900 Maple Ave, Burlington, Ontario, L7S 2J8, Canada
(905) 634-0599 www.maisonbirks.com
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Aug 5, 2016
I had been a customer of Birks in Oakville place for years. Don't get me wrong, I didn't spend thousands and thousands, but I did purchase quite a few birthday, Christmas, and anniversary gifts over the years, as well as multiple jewelry repairs, ring sizing, and watch battery replacement. Since the move to Mapleview, I've had very different service. I tried to get a few rings sized and a new battery for my watch (a tissot) and from the moment I walked in, the rings quality were questioned, and I was told the stone in the one ring (a sapphire) wasn't a sapphire, meanwhile I have the appraisal papers saying that it is. Then the salesperson implied the watch wasn't bought at Birks, and when I said it was (not knowing why that mattered..) she looked shocked and disbelieving. I've never had any issues like this before. The rings were high quality, although not purchased there but overseas, and of course I wouldn't have expected that attitude with regards to a watch purchased through that company. My rings and watch were sent away for over 6 weeks, and when I got the call to say my things were ready to be picked up, the rings weren't done, just the battery replacement (6 weeks? Really?) so I took the rings to People's jewellers for sizing and received no attitude or issues, and they were shocked to hear the story about my experience at this store. I will NEVER go back and spend another dime at Birks, and I'll be sure to tell of of my Oakville clients to take their business elsewhere as well.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9:30 am - 6 pm

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