Ashley Jewellers

Thank you so much Ms. Jerry and Ms. Shelly(sorry if I spelled them wrong). Finally, I received my very first mechanical watch for the celebration of my graduation from McMaster’s MBA program. The ladies at the Ashley Jewellers were all very helpful, professional, and knowledgeable. As long as I still stay in the Toronto area, you are the one that I would choose for my future Omega watches. Thanks again for all of your helps!

I custom order a ring at the limeridge mall location and they said it will take 2 to 4 months since it was a custom order. I got it after exactly a month. I loved their service. The lady who helped me was super helpful and kind towards me. I am a student and saved up for two years to buy this ring and I am extremely satisfied with it.

My wife and I had been to several jewelry stores who were Tag Heuer dealers looking for a Senna Limited Addition watch, all said they would get back to me not one did. We went into the Ashley Store located at Lime Ridge Mall and we dealt with a young gentleman named Matthew Ashley, he was polite, knowledgeable, professional and his customer service was exceptional. Would highly recommend him and the store for a great shopping experience.

I came in here looking for a Tissot Prx. I walked out with a nice Chemin des Tourelles. I nice upgrade from the Prx. I will deffenitly be back to add to my watch collection.

Update/response to owners response: Id like to start by saying, pay attention to the passive aggressive way the owner began they're response. When I look at reviews, I don't pay attention to the bad reviews, I look at how businesses respond to their customers. I also have pictures of the bracelet before it was dropped off. It was not stretched to the degree the retailer is claiming. I called the retailer on gas lighting behavior when I came to pick up the item as I find it very unprofessional and just not accurate. They could have stretched the item by mistake themselves. Additionally, if the chain had been so damaged and stretched this should have been brought to my attention when inspected upon dropping it off especially considering one side was apparently so much longer than the other. To compare, I brought my wedding rings to be resized at Birks a few years ago and the sales associate immediately noticed damage and further issues needing attention. If the stretch on one side was so obvious from these pictures you took why was I not informed of this on the spot? You certainly had no problem informing me that in order to fix the bracelet properly I would need material taken from either side for an additional fee (something else that didn't make sense considering the "stretch" was only on one side. Yes, you ended up fixing it for free. You should have offered that from the get go. Either way, please stay away from this company. Go to Birks or Tiffany, they are expensive, but the service is much better. Do not trust this outfit to do repairs. I brought in a bracelet to be repaired after the chain was broken. They fixed the chain but it has been lengthened 1-1.5 inches. I asked about this and was told repeatedly that it must have stretched when it broke. While that is certainly possible, it did not stretch 1-1.5 inches. I not only had this bracelet around my wrist numerous times before bringing it in for repair (so I know roughly how long it was) but my husband and I had a conversation about how they might have to add links, a conversation we also had with the sales associate when dropping it off as it appeared shorter then before it broke. This was one of the main reasons I decided to not fix it myself after consultating with an acquaintance who repairs jewellery. Additionally, I have since checked in with 2 jewellery repair people who assured me that the chain of this bracelet (it's guage and material) is NOT technically capable of stretching that much through a pull as it would snap too easily (as it did!) They sent it back to their repair people who insist that nothing was added and that it must have stretched that much when it broke. Again, no it didn't. It was not that long when I dropped it off. I know that for a fact. Perhaps during the repair it was stretched when heat was applied to it in order to repair the chain? I don't know. What I do know is im out 60$ for a bracelet, that is unwearable, and that appears to have more damage done to it compared to when I brought it in. They offered me a "special" price to have it resized but...why would I pay them more money to fix a problem I know they contributed to? Ill take it to Tiffany's (where it's from) and have it properly fixed which I should have done in the first place. Beware before you use their repair service. It's not onsite, measure and take photographs of your jewellery before dropping it off for repair if you do decide to use their services. I personally wouldn't ever again. Unfortunately, it's my word against theirs but I know that the chain was not that long when I brought it in and I don't appreciate being told that I'm wrong, or that my observations are wrong repeatedly by your staff who have no idea if the damage occurred on your end by your repair people.