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Twain Gold & Diamond Centre

Twain Gold & Diamond Centre

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3.0 Google Review
645 Lansdowne St, Peterborough, Ontario, K9J 7Y5, Canada
(705) 743-1213 twainjewellers.com
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Sep 5, 2017
I am dissatisfied with the service I received. I took my family heirloom ring to be fixed twice within the span of a couple months. Shortly after the second repair, one of the stones fell out! I emailed immediately to have things resolved. I received no response. Here is the email I sent. Dear Twain my name is ______ I recently had you repair a ring for me and it has broken. Normally this would not bother me but it is the second time I have had you repair this ring in the last 4 months and the last repair was less than a month ago and now it is missing stones. Now I usually do not have a problem with the service I received from you but this is completely unacceptable. This ring is an heirloom of my family and for one of the stones to fall out within a month of you doing work on it to repair the band is more than a coincidence. I am unfortunately in the states for the next month-and-a-half at least but would like to sit down with a manager to discuss how we are going to go about repairing my ring properly when I return. Attached you will find photos of the ring in question if you require anything further from me please do not hesitate to email and I will do my best to accommodate.

Jul 28, 2017
My ring was resized with Twain and it looks better now than it has in a decade! Very friendly service, good price and impeccable job :)

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Opening Hours

Mon:9:30 am - 9 pm Open Today
Tue:9:30 am - 9 pm
Wed:9:30 am - 9 pm
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9:30 am - 6 pm

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