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Michael Hill White Oaks Mall

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4.3 Google Review

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1105 Wellington Rd, London, Ontario, N6E 1V4, Canada

(519) 690-0250 www.michaelhill.ca

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Refresh Reviews 4.3

Kat G

Feb 2, 2019

This is one of my grandma's favourite jewelry stores. I visit whenever I need to get her a gift. The service is usually friendly. The selection is nice and the prices don't seem too unreasonable. I find it tricky to rate jewely stores over the other because they all have the same atmosphere. The bottom line is, I like that the sales staff aren't pushy and pay attention to my budget.

Dawn Rose

Dec 16, 2018

Nice jewelry that is priced mid to high range. The absolute Best was their customer service! My nephew picked out what he wanted for his birthday and the ladies working there made sure they sized it properly for him there because they saw his face when they said they may have to send the bracelet out to remove links. They went and found the tools and made his 18th Birthday very happy! Thank you ladies!

Kerry Hayden

Dec 7, 2018

BROKE MY ENGAGEMENT RING. I took my engagement ring to this store to have sized (my finger was sized there before, they were way off when sizing) it was not purchased there because it was a custom made Moonstone ring. I was ensured it would return to me in the same condition, as I reluctantly gave it to them to ship away. I was told 2 -2 1/2 weeks it would be ready. 3 weeks went by and I called and was told to call back the next day and ask, which seemed odd as it was already past the date it was to be back. I called back and was told it was broken. Was anyone planning on letting me know? Because clearly it had happened sometime in the last 3 weeks. The representative on the phone then said â€œI donâ€™t know if this ring is important to you or not....â€ wow! So they had to replace the absolutely stunning moonstone with another one. The stone they replaced it with is not nearly as stunning as the original, it is larger and cut differently, and does not fit the setting, so it is not symmetrical and the prongs get caught on everything, you can also hear it rattling as it does not fit properly. On top of that, I still had to pay for the resizing. I am heartbroken over this. I donâ€™t know if there is anything that can be done to make this right, Michael Hill ruined my one and only engagement ring.

John Rogers

Dec 16, 2018

Friendly helpful staff. For our purchase, the return exchange policy is outstanding. Quite surprising on it's scope actually.

Dawn Rose

Dec 23, 2018

Nice jewelry that is moderately to high range but the customer service was excellent!

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