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Mar 2, 2019
Terrible customer service. Great products. I’ll suggest you to get them on line and avoid the non pleasant experience at the store

Nov 27, 2018
Shipping was an absolute joke. I spent $1000 on their online store and they didn't even have the decency to ship my package via UPS or FedEx while Canada Post was on strike. Instead I had to wait extended periods of time and try to track down where my package was and go through an endless amount of hassle trying to get it. To top it all off they also just threw all the charms I bought into one bag without and wrapping to cushion them from each other, so instead they just banged up against each other during the shipping process. Good thing they treat customers who have spent thousands of dollars at their store this way. I have no interest in purchasing from them again.

Jan 2, 2019
Absolute worst customer service I've ever gotten at a retail store specially from a jewellery giant like pandora.so I went there to get a gift like many other boyfriends this season I got a "final sale" with my purchase which I understood was no returns or exchanges. Almost all of the bracelets here are close to if not over a $100. So because I went to get a gift I didn't have her old bracelets size I got the one too tight and they refuse to resize it no matter what. Now I'm stuck with a useless bracelet and many charms that will go to the garbage If not resold. I understand if I a bought a 20 dollar bracelet and they couldn't do anything for me this was my second bracelet bought from here and many other charms which now are completely useless unless I spend more money. It's a scam and definitely not in the holiday spirits

Mar 5, 2019
Great help by associate. Price bit higher

Jun 23, 2018
Typical mass market jewelry store. Very friendly staff when you are purchasing. Affordable until you realize you have visited 10 times and now have a mediocre charm bracelet where the same money would have bought a much better piece elsewhere for the same overall money in one visit. They are not so nice when you visit to exchange or return. Good for simple gifts though.

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