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Kay Jewelers

Kay Jewelers

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5.0 Google Review
1010 Brea Mall, Brea, California, 92821, United States
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May 6, 2017
I've usually have EXCELLENT experience here; today however, was horrible. I had a broken diamond that I brought in a few months back and I called to check status, as it's being repaired; well, the girl who answered was very nice, didn't know the answer to my question so got a hold of a manager "Maryann" to help me. This lady didn't greet me at all. She just began to describe the ring to me..... hum....... I don't need the description!! Wow. So I just waited for her to be done speaking and asked her what my options were if I didn't like the ring. She asked how long I had it and I said approximately 2 years. She continued speaking to other people RUDLEY before answering my questions in full. Then said I'd have to call the main store if I had a concern regarding the appraisal, as I had already paid over $300 for with my first ring... she said "oh honey this is a new ring, so you have to pay that again! (Didn't like the way she answered so I snapped back) : how is that fair ? 🙄🙄🙄I'm already on edge with my broken diamond , and a naked hand, lady!! So Rowena called me back and made me feel a little better. Turns out that lady picked up my call instead of her call that was waiting on her ... mix up. But yea, A+ for fixing the situation! 😍😍

Jul 21, 2013
Vivian was more than helpful... helped me customize my engagement ring for my fiance and it was absolutely perfect... a guy couldn't ask for more. Also helped me settle a few bill issues. Recommended the best deals and savings... I got exactly want my fiancee wanted for a great price where no other Jeweler was able to even come close.... save yourself the foot work and go to Kay Jewelers in Brea Mall and see Vivian... and tell her Marco sent you.

Aug 29, 2017

Oct 18, 2015

INDUSTRY BLOGS

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Female Bootleggers of Prohibition: Stories of Defiance

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Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Open Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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