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Zales

Zales

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3.7 Google Review
1689 Arden Way #Ste. 2156, Sacramento, California, 95815, United States
(916) 923-2687 www.zales.com/?cid=YEXT
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Refresh Reviews 3.7


Jan 13, 2018
I took some jewelry in for repair, when I dropped it off they said it would only take two weeks, this was back in November, when I went in to check on it after they had it for 3 weeks the girl couldn't even find it. When she did find it in the system she said oh it would take another two weeks, now it's the 13th of January. When I called them to check on it ,they said they had it.. No one had the decency to even call me to let me know it was in.. Very disappointed..

Apr 30, 2016
It was a nice experience in its totality compared to other jewler's and one in particular Milestones. Zales Zero % interest while building your credit is astounding. I'd recommend this store to everyone. Customer service, simply put, great professionalism. Great service, excellent jewelry and save money, go to Sales.

Mar 30, 2017
RAUL is the man to see great customer service! Wasn't pushy at all very respectful.

Apr 2, 2017
My favorite store to buy jewelry everytime I go in get great customer service thank u

May 29, 2016
If I could give zero stars, I would! I decided to have my late grandmother's wedding ring sized to fit me. I took it to Zales. I got an estimate for the work I wanted done, which was to replace the band with 18k white gold on the original setting. I had my finger sized. They said it would be done in 3-4 weeks. I agreed and they sent it off to an off site jeweler. I had no idea the mistake I made. First of all, they do not have their own jewelers. They contract with outside jewelers. To make a long, drawn out story short... The ring wasn't done for 3 months, and when it did come back, it was way too big, they didn't give back my grandmother's original gold band...(I had to ask for it back!) I also had to ask for a ring box!! I took it somewhere else to have it re-sized and tested to make sure it was what I ordered... Turns out it was 14k (they ripped me off) plus I had to pay for it to be resized!! I went back to Zales to complain about my experience and only got the runaround. DO NOT MAKE THE SAME MISTAKE I DID. These people cannot be trusted!!

INDUSTRY BLOGS

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