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Refresh Reviews 3.7


Jan 3, 2018
I brought my niece to get her ears pierced. I was serviced by an associate by the name of Karla followed by a assistant manager by the name of Ashley whom didnt even have a name tag on her shirt. They both were very disrespectful we walked in on a non busy day we weren't even acknowledged until i said "Hello". Karla gave me some paperwork to fill out, she didnt explain what it was for. As she is about to start the process, she didnt even tell my niece when she was gonna begin to pierce her ear she literally just snap the piercing on her. Afterwards i had to ask for care instructions because she didnt even tell me any after care instructions. They had promotion signs all over the store and they didnt even bother to explain what they were "customer service?" So to finish off we did our purchase they did not i repeat DID NOT!!!! OFFER ME THE PROMOTION OF THE 20% OFF NEXT PURCHASE they were advertising. When i went back in to speak to Karla as to why she didn't give it to me she stood quiet and wasnt sure on how to answer so she redirected me to assistant store manager "Ashley". Ashley was awfully rude, she began to give me attitude and was not courteous at all. She was not trying to understand my question so to shut me up they gave me a coupon they know wouldnt work on any other day. What kind of training did these team members get? Specifically how does someone like Ashely get a manager position when she has pooor customer service. I will never shop at this claires or at claires in general. This was the worst shopping experiece EVER!!!!!!! PLEASE opt to go elsewhere and research before going to any Claire's. This unacceptable!!!!!!!!

Sep 11, 2014
Is Clarissa there?

Mar 31, 2018

Jul 30, 2016

Dec 11, 2015

INDUSTRY BLOGS

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