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Ben Bridge Jeweler

Ben Bridge Jeweler

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3.4 Google Review
305 Los Cerritos Center, Cerritos, California, 90703, United States
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Dec 6, 2017
Originally called the store to purchase 2 Rolex’s. I gave the exact specifications to the sales associate over the phone, two identical watches in two specific sizes. Was placed on hold while he “checked his inventory.” Was placed on hold for 15 minutes. All he has to do is look in the case for 5 seconds and tell me yes or no. I hung up and called back and a manager answers this time. I explained I had been on hold for a long time and called back to make sure they hadn’t forgotten about me. He apologized, said he’s really busy because of the holidays and asked me to give home the same information all over again. He calls back and says he has one watch and can get the other. I say will buy both with a 15% discount. Keep in mind this is Christmas season and every store in the mall is doing Black Friday sales. He says I can’t say yes over the phone but if you come in person we can talk. He gives me directions and I tell him I’m 10 minutes away and start driving. I get there, the manager is “taking a lunch break,” so I get passed off to another sales associate. We try on watches and give the sales associate our credit card and drivers license and shipping information but he says he can’t run our card without the managers approval. Nice guy, but he comments on where we live and makes the assumption that we have “a lot of money and don’t need financing.” He tells us to wait for the manager. So we wait. 1-2 hrs go buy of standing around in the mall and manager is a no-show, they don’t know where he is and apparently he did not take his cell phone. Why did he give me directions and then split!? Finally I call the store back and ask what’s going on. Manager is back in now and says sorry I didn’t get back to you, I’m really busy because of the holidays. I can’t give any discounts. Why on earth did you give us the run around and waste my time? I hope all Ben Bridges are not like this! Shopping else where!

Oct 28, 2017
Such a great environment. My fiance and I were on the look for a wedding band for myself. We went to many different jewelry stores & there service was horrible, but once we step foot in Ben Bridge I was amazed on how kind and knowledgeable their are of their products. Sasha helped us and she's the sweetest person ever. She is there to help you and help you meet your needs. She goes above and beyond. We fell in love right away. & recently went back to choose my fiance wedding band. Their jewelry is so high end and one of kind hubby decided to also purchase some earrings for my birthday. Will totally recommend it.

Jan 1, 2018
Great shopping experience. Their AGS certification is well deserved. I highly recommended it if you're looking for best quality jewelry and services.

Feb 22, 2017
They take care of you like any jewler should. Amin was great and made the buying process simple

Sep 8, 2015

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 8 pm

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