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Google Reviews

Refresh Reviews 2.8


Dec 28, 2017
If I could give it zero stars I would. Something needs to be done about this store as from what I've heard this place closes whenever it likes. We drove from Palm Beach a few weeks before Christmas to look for a specific ring. Having checked online that the store closes at 7pm we arrived at 5pm with, what we thought, was plenty of time. How wrong were we? The security were closing the doors as we arrived and the sales assistant just looked down at us and the security said that sorry they were closed. We asked why as it was early but were ignored. We then went to Tiffanys next door and the service there was the difference between night and day. Impeccable. Attentive. Just how you want to be treated. So we bought my ring from there instead. Apparently this is not the first time this has happened. Management close early on a regular basis whenever it chooses. So if you do want to shop here then my advice is to call the store. Very rude and I for one will never shop here again.

Mar 31, 2018
I've been going here for years. Excellent customer service. When I had to leave my watch for service, i they've always been very professional.

Jun 5, 2015
I walked in to 1. Ask about batteries in two watches and 2. try on a Trinity de Cartier ring and perhaps buy for an anniversary gift. Stood there for ten minutes while nobody acknowledged me. The nasty sales women said,"There are only two of us" and made a remark she was busy. The gentlemen finally did inform me that they don't service watches and that I should drive to the Palm Beach Worth Ave. store. There were two women drinking champagne in the back and initially the guy was dealing with someone who left. All I required was,"Hello, if you don't mind, someone will be with you in ten minutes. The only reason I gave the store two stars is once the gentleman spoke, he was sort of pleasant. As an owner of 6 Cartier pieces, I was a bit disgusted. I didn't realize I had to dress up to get attention in that store. It was simply an errand, not an extravaganza.

Feb 1, 2017
Fancy jewelry. Not for me.

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Opening Hours

Mon:10 am - 7 pm
Tue:10 am - 7 pm
Wed:10 am - 7 pm
Thu:10 am - 7 pm
Fri:10 am - 7 pm
Sat:10 am - 7 pm

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