Zales - Jewellery - Jacksonville, FL - VerView
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Zales

Zales

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2.6 Google Review
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4624 Town Crossing Dr, Jacksonville, Florida, 32246, United States
(904) 620-0453 www.zales.com/?cid=YEXT
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Google Reviews

Refresh Reviews 2.6
Nov 14, 2017
Great Customer service. The store manager was amazing and extremely patient. I tried on 10-15 different rings and went back and forth between 2 for an hour and a half finally going back to the very first ring and not one time did he complain. The upgrade process from my old wedding set was extremely easy. Truly amazing experience.
Mar 6, 2018
Customer service....non-existent. Everyone is very unpleasant and rude and make you feel like you are a bother every time you come in there. I don't want to go into specifics but I have on multiple occasions been spoken rudely to by the Hispanic lady(don't care to remember her name). Nobody knows what they are doing, they put the blame on each other. Wish I knew my fiancé was planning on purchasing my ring here, I would have definitely advised him against it. Stay away. Go to one of the smaller, family owned stores like Levy or something, at least there you will be treated like an INDIVIDUAL.
Aug 22, 2017
The only reason this store got two stars instead of one is Ashley. She is the only good part about this store. I went to have my wedding and engagement rings sized and soldered together and after they were gone for 2 weeks, Ashley called and the soldering was completed but not polished and looked horrible so she advised they were sending them back. Another week goes by and I went to pick them up and when I get there, they hadn't been sized to be smaller. So Ashley went out of her way to get a one day sizing done and kept in contact with me the whole time, and was very sweet and I appreciated that. Now a week later, I am missing a diamond from the engagement ring! Another reviewer said after getting her rings back, she lost a diamond as well and I second that!!! I called the store and asked for Ashley and some rude man advised she's not there and was going to hang up on me until I started explaining what happened. When I explained the missing diamond now, he said "Well it's got a warranty so just bring it in and we'll send it out again". (I'm guessing this was the mean guy that was referenced in other reviews). He seems annoyed I was even calling. I will NEVER go back to this location. I've been without my rings for a month and now I have to be without again due to their issues??? Will he going to the Zales at The Avenues where I see 5 Stars. But that you to Ashely for trying her best always. You are appreciated
Nov 8, 2017
If I could rate it zero stars I would. I spoke with Veronica about possibly repairing my girlfriends necklace that I purchased from another Zales location. She immediately went on the defensive saying she couldn't provide simple info about MY warranty over the phone even after telling her I called several locations and they had no issue providing me with the info I needed to get it fixed but didn't have the chain. She was incredibly rude and treated me as if I was yelling at her (I wasnt), and went on the defensive cutting me off saying, "you can talk to my manager and they can deal with it but I'm not getting in trouble". Very unprofessional and with that kind of defensiveness should work for the city or DMV where they have that kind of attitude. Poor customer service.
Jun 26, 2017
This is a tough review to write because I don't have anything against the company but the service at this location lacked. My wife and I just moved here from Orlando and took some things in for the by annual inspection. The woman who helped us was great. I didn't get her name but she was an older woman who helped us quickly and politely. But during the same visit I brought a watch I had bought less than a year ago that had lost a pin. I asked the gentleman if they had a new pin to fix it, he was very distant and blew me off with a "call Invicta, we don't do that". Our old Zales in orlando always greeted us by name and we're very polite so this was unusual. This time we felt dismissed because we were young and told them we just wanted inspections done. My wife went to Orlando the following week and stopped by the old Zales with the watch, they paid to have a watch repair store in the mall fix it no questions asked. Same product, different level of service to the point where I called the store in Orlando today and spent close to $600 because I'd rather give them the business.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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