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Zales

Zales

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2.6 Google Review
1155 St Louis Galleria St #2423, Richmond Heights, Missouri, 63117, United States
(314) 366-4406 www.zales.com/?cid=YEXT
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Jul 12, 2017
Terrible service. Staff member was very rude to me and sarcastic when I asked if I could get my ring serviced, stating maliciously that it would be expensive and suggesting it would be more than I could afford, and an inconvenience to them. When I did end up getting the ring resized and the diamond "fixed" into the ring so it wouldn't fall out of my ring, the diamond fell out only three weeks later. They were rude, and then didn't even do their job, almost completely causing me to lose a diamond that has been in my family for generations. I found the diamond on the floor of my work later (thank goodness). Anyway, I suggest if you want to go to this location you instead go to Helzberg diamonds downstairs in the mall. They were very kind and provided great service, and now my ring looks great.

Oct 20, 2017
Absolute joke ..rude unhelpful staff the lady roberta sold me junk a tungsten ring fell apart in 2 pieces..literally glued together..also had my wife ring sized and they destroyed it stretched it wire thin..then when asked for refund they called the police..neve deal with these rip off scam artist

Jun 12, 2017
We all know that Customer Service is vital in a competitive world like this. Zale's representative, Kristin, is a paramount in the provision of excellent service. Kristin provided outstanding customer service to me and my Fiancé today! We walked in and she immediately acknowledged us in a friendly manner and offered to assist us with our inquiries. Throughout our visit, Kristin patiently answered all of our questions and courteously showed us several items. In fact, after about 40 minutes, we left Zale's and visited two other jewelry stores but later returned to Zales to make our purchase. This decision was 99% based on the service we received from Kristin. She showed exceptional skills in customer service. We are delighted about our shopping experience. Bravo, Kristin! Keep it up.

Jan 20, 2018
They never answer their phone!!!

Dec 6, 2017

INDUSTRY BLOGS

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of creating...

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Female Bootleggers of Prohibition: Stories of Defiance

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Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

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A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

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Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

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Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

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The Earliest Instances of Whiskey in World History

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

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The Chemistry of Whiskey Aging: Impact on Taste and Quality

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Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

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Whiskey Trails: A Cultural Expedition through Ireland and Scotland

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Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

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