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Kay Jewelers

Kay Jewelers

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3.0 Google Review
306 Viking Rd #Suite C, Cedar Falls, Iowa, 50613, United States
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Apr 27, 2018
My significant other and I picked out her engagement ring at a different Kay and was very happy with the experience. So we decided it was time to purchase my wedding band. We walked into the store and were greeted nicely by the person at the counter. From there it went down hill pretty quickly. We were in the store for about 10 minuets and I’ve never been so turned off by customer service. There was another couple in front of the wedding band case (which was more than fine since we were not in a rush). I was then directed over to the computer and was shown 6 options on a very dated computer. The designs were nothing of what was shown to us at the last Kay location. One of the two representatives started talking on the phone while looking at items in the ordering book. I asked if there were any other options than what was on the screen when the representative just shrugged. It’s hard to pick a ring hat you’re going to wear for the rest of your life when you feel like you’re being a bother. We will be going to a different Kay location in order to use our Kay Rewards points. Not thrilled with this encounter.

Mar 18, 2018
Always plesant, and great help during my jewelry checks.

Nov 23, 2017
We went in to get a Citizen Satellite Eco Drive watch for me and some pearls for my wife for an upcoming cruise. Great staff, great selection, and great experience. All of our jewellery comes from Kay.

May 8, 2017
Okay, so listen here. My boyfriend bought me a necklace from here for Valentine's Day. It was a great present and luckily he was smart enough to buy the extended warranty. After just under two months of wearing the necklace, the chain snapped. It wasn't too big of a deal so I had it sent off to be fixed. I received the necklace a week later and was pleased that they had it polished. Five days later, I woke up to the necklace chain snapped in the exact place it had been before. Not only am I disappointed in the quality of the work, I'm irritated that it couldn't last even a full week.

Nov 28, 2017
Tell the staff not to be so judgemental about looks. You don't know me.. Was having a bad week, busy..., death in family, looks,- disheveled.. Found out what it was like to be judged by appearance If i were going to buy jewelry from a retailer, this won't be the one. Cheers anyway

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm Open Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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