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Zales

Zales

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3.5 Google Review
101 Jordan Creek Pkwy, West Des Moines, Iowa, 50266, United States
(515) 225-8296 www.zales.com/?cid=YEXT
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May 31, 2021
Fantastic place for a gift. Staff was very friendly and helpful.

Dec 20, 2020
Was recently in store with my husband to look for an annual Christmas gift. Upon entering the store we approached an employee who did not appear to be serving anyone else. I was going to request to have my ring cleaned and inspected while we shopped. I asked the gentlemen (Niel) working if he could look my rings up as I did not have the paperwork with me. Niel then told me that he wasn’t sure they would be able to look them up. After having another employee come to assist and me refusing to believe that they did not have record of any of my items purchased there the other employee was able to find my husband’s account. Niel took the rings and completed the inspection/cleaning process. Once completed he tossed the ring carelessly into the basket on the counter and set the receipts next to it and began to walk away without a word. Needless to say my annual Christmas gift will no longer come from Zales. Lucky for us we were able to go right across the hall to another jewelry store and were treated with phenomenal customer service. Save your time and shop elsewhere if customer service means anything to you.

Mar 28, 2021
Rude and less than helpful.... I drove 2 hours there for them to tell me I need to call customer support

Dec 13, 2020
The staff was very helpful me with my selection! The prices were pretty reasonable and there were plenty of discounted pieces.

Nov 30, 2020
I had an awful experience at this store. My boyfriend and I walked in looking for an engagement ring. No one approached us to help. The woman working actually seemed annoyed. All of the signs for Black Friday were still up and we asked if the sale was still going on. We got a reply of "I don't know" and the woman walked away. We asked for the price of one ring and we recieved an eye roll as she walked behind the register to check the price. We obviously will not be giving this company our business anywhere.

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