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Kay Jewelers

Kay Jewelers

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2.5 Google Review
5555 Youngstown Warren Rd #Unit 960, Niles, Ohio, 44446, United States
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Google Reviews

Refresh Reviews 2.5


Jan 26, 2018
Giving this place one star is over rating. By far one of the absolute worst place to buy jewelry. Their warrenty plans are BS. I highly suggest never to go here. I'd rather buy someone a candy ring pop, or a hard candy necklace.

Dec 29, 2017
I love Kay’s! And the help was great!!

Dec 20, 2016
I sent my ring out to be fixed because one of the diamonds fell out. It has been gone for almost three weeks. Today it was supposed to be back at the store for pickup. They said that they were going to call when it came in and was ready for pick up. They never called so I called them. They said that they got a shipment and to come in after work to pick it up. I go in and they said that it was not there. By far the worst service that I have ever had to deal with. Do not send your ring here to get fixed.

Feb 7, 2017
DO NOT take your jewelery here. I gave them my engagement ring to get done and they messed it up THREE times. All I needed was it reacoated in black rhodium. They wouldn't let me get a refund or even give me copy of receipts so that I could have record of the work they did and take it elsewhere. They were not nice. They did not care. The manager is extremely rude. Please do yourself a favor and go somewhere else. I will never step foot in this place again.

Oct 13, 2016
Their repair work SUCKS. I warn you, do NOT take your jewelry here to be fixed. I did, 3 weeks after the repair, my stone fell out again. So, they send it out, and when I go to pick it up, no lie, I think it was worse off then when I set it in. So, now they have to send it out a THIRD time. If you're unaware of the time it takes to get your jewelry fixed, it's about 2 weeks. So,during my less than 3 month marriage, I've been without my ring for almost half if the time. Thanks Kay Jeweler's.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm Open Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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