Kay Jewelers - Jewellery - Dublin, OH - VerView
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Kay Jewelers

Kay Jewelers

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1.9 Google Review
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5043 Tuttle Crossing Blvd #Space #165, Dublin, Ohio, 43016, United States
(614) 718-1234 stores.kay.com/oh/dublin/5043-tuttle-crossing-blvd-.html?cid=YEXT
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Google Reviews

Refresh Reviews 1.9
Feb 3, 2018
So I see I'm not the only one who has had a bad experience. We got the infamous Bonnie apparently. She did show us some rings but was very disinterested. She also made some snide remarks that I didn't appreciate such as referring to wedding band my husband to be was looking at as feminine. We found a ring he did like and she never wrote down anything for us or took our information. We had to actually ask for a business card. She never asked for our names or even when we were getting married. She did not care about the sale at all.The whole experience definitely left a bitter taste in my mouth. I'm trying to understand why Bonnie still has a job after all these negative reviews.
Dec 21, 2017
I see why this place has such bad reviews. I can confirm that Bonnie will lie to you. I was told when I called that they would sell me a single earring since my wife lost one. Get there and Bonnie say no that they can not do that. I ask to speak to someone else after reading all the reviews about Bonnie on here. New employee says that actually isn’t true that they can do it. Unfortunately they didn’t have the earrings anymore. They new employee says that they can give me money for the single earring if I want to trade it in. Unfortunately the selection has gone downhill. I found one pair that I liked but the sign up that says up to 30% off storewide is not true. Now I ask to speak with the manager who says that there is no discount on those and he as the manager has no authority to manually discount anything, more than likely another lie. Needless to say I have taken my business elsewhere and won’t be back.
Dec 2, 2017
My fiancé bought an engagement here from Shawn. She said how incredible he was... and helpful. I didn’t think it fit right so I went back tonight to get it adjusted. Rex helped and calmed my concern. I ended up not getting it resized.. but his personality was incredible! He made it easy to talk to, and before I knew it we were chatting and laughing moments later. I also went up there months ago to check on my size knowing an engagement may happen. (I don’t know her name) but there is a blonde older lady who was so helpful! Everyone there hasn’t made me feel rushed at all, even when I left not spending any money...
Nov 28, 2017
Always had good experiences here up until a change of management at this location. I always buy the warranty on my products but after this experience I’m having I never will again. After my wedding I had slight moisture damage in my series 800 movado watch. On top of that my wedding ring was way to big and was a simple easy mistake to fix. I went into the store to ask about resizing my ring and they said they would gladly re order a size down and send my watch out to warranty referbishing. I did this on 9/14 and they said it takes 1-2 weeks for the ring and 4-6 weeks for the watch which I understand that time and said send it out. It has now been 11 weeks since they have called me back about my ring and my watch. When I called this morning they said my watch was sent out on 10/31!!! I’m highly disappointed in the staffs and managements execution of a simple warranty repair. Will most likely be my last purchase with kay jewelers
Aug 7, 2017
Bonnie, the store employee, was a complete liar. She told me that the 20% off bridal items ended that day. When I talked to another employee at that store, he said the 20% off lasted all month! Bonnie also told he that I was not allowed to take a picture of the tag number on a wedding ring I liked. She made up some fake story about how people are ripping off the store by taking pictures of the ring's tag number, putting it on their own rings. and changing the prices...WHAT!? When I talked to another employee when I went back later that day, he had no problem with letting my take a picture of the ring's tag number. Basically, Bonnie was a complete liar and I hope this review makes its way to the store manager, or corporate HQ!

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
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