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Zales Outlet

Zales Outlet

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3.2 Google Review
1001 N Arney Rd, Woodburn, Oregon, 97071, United States
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Refresh Reviews 3.2


Mar 8, 2018
I got my engagement ring here, no issues.. I come back in to get it sized and experienced the WORST customer service. First off, the guy helping me was super rude. I was looking at another band to add to my set, and he goes “um you should get a band that exactly matches your other band, but I guess whatever you want to look at” and reluctantly opened the case. He then went on to talk about how this was his “least favorite part of the job” which was watching brides to be pick what he thought would be an ugly ring stack. Then, my fiancé starts trying on bands, and he goes “oh wow, you have really small hands for a guy!” And what put me over the EDGE is that my fiancé tried on a band with diamonds on it, and goes “oh that’s too flashy for me, I’ll let her have the flashiness”. And the guy goes “oh don’t worry about upstaging her ring, her ring isn’t flashy at ALL”. My jaw dropped. I have NEVER experienced service like that. I was so stunned that I didn’t even ask to see a manager, I just left. I’m picking up my ring in a few weeks, and I am most definitely reporting him when I go up there. Not happy!!

Dec 24, 2017
Had the worst customer service at this location today I’ve ever had at a jewelry store. I went in to exchange your ring that I had ordered online just to exchange itThe lady did not know how to do it and had to call her management twice and at the end of it she had actually refunded my card money which I will not receive for a week and told me I would have to re-order it. Without asking if that would be OK two days before Christmas. If she would’ve asked I would’ve told her I did not want to do it that way and I would’ve sent it in to have it sized after Christmas but now I’m at home trying to get it re-ordered again and pay for it the second time since they will not refund the money for a week. It will be definitely the last time I shop there.

May 27, 2017
I recommend coming here all the staff is great, they find the best product for you without breaking the bank. They go out of their way to make sure you are satisfied

Jul 6, 2016
I had a great experience here. The staff were extremely polite, knowledgeable, and helped me in the decision making process. They were also able to help me increase my credit limit with Customer Service as well as the Sales people were not at all pushy. I would definitely shop from here again.

Jun 23, 2016
The staff are always nice. They went out of there way to pick my ring up on time. Thank you Zales!

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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