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Refresh Reviews 2.7


Apr 3, 2018
I live an hour away and sent my husband to return something for me since his office is only 20min away from the outlets. The purse was brand new, it still had tags, I gave him my receipt, card and everything he could need to make the return. Plus majority of the purchase was paid in cash. They said that I had to go in or else they couldn't take the return. Are you serious? That's ridiculous!

Aug 23, 2017
Weak store. Didnt have any nice denim jackets or anything retail Guess locations have. Terrible outlet store, no discounts, full retail price which was sad

Jul 19, 2016
I am very unimpressed with their service and policies. I buy my mom a purse every year for her birthday in March. I think we went shopping a little early around mid February. It's now July and one of the strap seams is coming apart. We had the receipt and took it back to the store to see if there was something they could do. The first girl we talked to was snotty and unhelpful. The second girl we talked to told us we had to have receipt, tags attached and be within 30 days of purchase to return. Otherwise we could call customer service. Which she had no idea if they were open or not and they happened to be closed. Way to stand by your product! No one buys a purse and keeps tags on. You buy purses to wear them. And if you're selling a product it should last more than a few months. I'm very disappointed and hope this kind of service was only because it's an outlet and hope the real thing would be better. All I know is I will never visit this store again and I will never buy another Guess. They're cheap and the people are snotty.

Jul 3, 2016
The blonde lady that works here is a b***h Didn't even give me a receipt for a couple of things that I returned don't buy from this store. Girls here Look like they don't like their job.

Sep 9, 2015
This store was very much lacking in customer service skills and every employee in the store was spanish and speaking spanish to each other while customers were shopping. I would not recommend shopping at this out let guess store maybe if your hispanic you well receive better customer service what a shame :/

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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